Role Overview
Ddrives operational excellence across JET's highest-volume partners strategic accounts. You'll be the operational expert for brands, ensuring they consistently meet delivery standards whilst leading technology deployments and performance improvement initiatives.
This role combines strategic relationship management with hands-on problem-solving, partnering with commercial, product and market teams to deliver results that matter to our customers.
Key Responsibilities
- Owns day-to-day operational relationships with key local brands (e.g, McDonald’s), attend partner QBRs and represents logistics performance and operational improvement plans
- Partner with market account management teams to improve understanding of logistics performance, ensuring escalations are managed and commercial teams are operationally aligned
- Conducts partner visits and runs local test-and-learn initiatives to solve partner operational issues using existing operational and communication levers
- Leads in-market deployment of new technology and features (e.g. NFC), partnering with local commercial and ops teams to drive adoption
- Surfaces local delivery issues, CS patterns, and competitive insight to global teams to inform business cases, standards, and product prioritisation
What will you bring to the table?
- Analytical skills and financial acumen to develop business cases, compare potential options, develop recommendations, and prioritize problems.
- You have experience managing complex projects with multiple stakeholders across business groups and global locations.
- Passion for solving problems through out-of-the-box thinking; you use creativity and grit to navigate new challenges
- You can translate high-level visions into tactical plans, and are not afraid to roll-up your sleeves to understand the more technical aspects of our network
- Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders
- Proven ability to collaborate & influence effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals
- While you are highly skilled at mining insights from data, you can balance precision with intuition to move forward at pace.
Applicant Requirements
- Experience in a commercial management role, e.g. strategy, P&L ownership, finance
- High preference for direct experience with independent contractor models
- Experience working with on-demand delivery or supply chain is an asset
- MBA or equivalent work experience with a Bachelor’s degree
Skills Required
- Experience in a commercial management role, such as strategy, P&L ownership, or finance
- Experience managing complex projects with multiple stakeholders across business groups and global locations
- Strong analytical skills and financial acumen
- Outstanding verbal and written communication skills
- Ability to collaborate and influence cross-functional stakeholders
- Bachelor's degree, with an MBA or equivalent work experience
- Direct experience with independent contractor models
- Experience with on-demand delivery or supply chain
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
