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Partner Operations Specialist
Full time - Permanent Position
Job Role:
We are looking for a Partner Operations Specialist to join our Global Distribution Concierge Support Team. In this role, you will work closely with our Distribution Partner Account Manager (DPAMs). Primary responsibilities to be contact for questions, issues, linkages, and requirements that need to be addressed or issues which may arise in the management of the disti-managed partners. Work closely with the PAD (Partner Acceleration Desk) Manage PAD GSS cases by routing to correct queues, assigning CGS Tiger Team, meeting SLAs, reporting, and escalating stalled tickets.
Responsibilities:
- Account or Territory Alignment: Ensure accurate account and territory ownership alignment to support sales execution, avoid conflicts, and enable timely deal progression.
- Partner Account Validation / Compliance / Vetting: Validate partner eligibility, compliance, and program status to unblock live deals and ensure alignment with Red Hat policies.
- Segment, Coverage, or Escalation Clarification: Clarify customer segmentation, coverage models, and escalation paths to resolve ownership disputes and maintain consistent sales engagement.
- Rebate or Incentive Issue Resolution: Resolve rebate, MDF, or incentive issues tied to active sales cycles, ensuring deadlines are met and partner motivation remains high.
- Quoting, Pricing, or LOA Support: Provide guidance on quoting, pricing exceptions, and Letters of Authorization to support accurate, compliant, and timely deal closure.
- Partner Portal or Access Issues: Troubleshoot partner portal access, permissions, and tooling issues to ensure uninterrupted participation in sales, renewals, and incentives.
- Account Creation for New Logos: Create and validate new customer accounts and partner associations to enable deal registration, quoting, and pipeline tracking.
- Technical Validation or Architecture Support” Support technical validation and solution architecture alignment to ensure proposed designs meet customer requirements and Red Hat standards.
Qualifications:
- Highly collaborative and customer success-driven individual who enjoys working in a matrixed organization with virtual teams must be sales oriented.
- Excellent written and verbal communication skills in English and Spanish.
- Worked in and/or has an interest and base understanding of High-tech Industry.
- Understanding the complete sales cycle management from prospect to close.
- Solid People-focused skills, ability to build long-term relationships with team members by establishing trust and credibility.
- Excellent time management, organizational skills and highly collaborative.
- 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings.
- Experience using CRM tool for collaboration – in specific Sales Force and Tableau.
About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
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What We Do
For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.
