Partner Manager

What you'll do on a day2day basis

• Seek and implement incremental transactional volume initiatives and opportunities
• Understand customer strategy, establish and coordinate training, adoption and usage
• Navigate customer landscapes to develop a maintainable trusted advisor relationship with executive sponsors, as well as project/product owners
• Evangelise Token products/technology to excite and encourage strategic customers to push the boundaries of what they can achieve with Account-to-Account payments
• Build and implement a global enablement plan to demonstrate a clear path to significantly increased transactional volumes
• Lead, manage and participate in activities that drive adoption and consistent active use (eg. Sales training, Webinars, SME status)
• Drive regular relationship oversight with well-designed reporting on KPIs, results & actionable items
• Planning and orchestration of regular Strategic Business Reviews/Executive engagements
• Internally, engage at an early stage of the Customer journey to ensure close alignment with Sales, Implementation and Product teams
• Work closely and proactively with existing Programme Managers and Technical Account Managers to ensure that customer expectations are consistently met and surpassed
• Provide clear and concise input into the Product organisation to ensure that the requirements of our Strategic Customers are understood, plus aligned with the Token roadmap
• Responsibility for the overall customer health reporting and monitoring
• Opening up communication channels between every part of Token to resolve issues and improve processes

We'd like to hear from candidates with

• A commercially focussed behavioural style that gets excited by achieving empirical targets
• A proven track record in strategic relationship management
• Previous experience working in a Partner Management role with a Solution/SaaS vendor, having led high volume and complex relationships
• Knowledge and experience within a payments organisation will allow the successful applicant to engage and progress with our strategic customers far more swiftly and efficiently
• The ability to demonstrate account portfolio planning proficiency, combined with the ability to prioritise work and strong time management skills
• Organisation skills and a structured working approach are critical, plus the ability to deal with several different customers/activities in parallel.
• Excellent interpersonal skills and the confidence to be an open advocate, willing to push back when needed.
• Possess excellent verbal and written communication skills, in both French and English, including ability to present to decision-makers.
• Ability to deliver customised presentations and demonstrations, either via web conference or face-to-face, including the delivery of quarterly business reviews
• Must be highly self-managed, responsive, with a passion to serve the customer.
• A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organisation and day-to-day demands of the role.
• Ability to influence and drive issue resolution with cross-functional teams within the organisation.


• And, it’s also good if you have:
• Experience within Open Banking, Open Payments or Open Finance
• Experience in a fast-growing Fintech start-up or scale-up

What we offer

• Basic salary plus stock options (at one years service)
• 30 days paid vacation plus local holidays
• Company pension scheme with over matching
• Health, Dental, Life, Sickness Insurance
• Hybrid/flexible/remote working