As a Local Health Guide, you will provide the following::
- Work at least three days per week of in-office or home care
- Assessing both behavioral and physical health conditions with a thorough history and in-person physical examination
- Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis
- Provide primary and urgent-care treatment to minimize preventable ER visits for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and suicidal ideation
- As part of an interdisciplinary care team, collaborate regularly with certified peer recovery specialists (firsthand Guides) on individualized recovery plans
- Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need
- Supporting individuals in developing and exercising self management skills and person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning
- Organizing clinical information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)
You will be a good fit if you have:
- Passion for in-person care
- High comfort level for home and community-based visits
- An interest in or experience working on interdisciplinary teams
- Natural ability to adapt to various assignments and dynamic goals
- Empathy, compassion, and approachability Excellent listening, communication, and interpersonal skills
- Ability to maintain professional boundaries in non-traditional work conditions and use engagement skills with a population with challenges in trusting health care providers
The experience you bring to this role includes:
- 1+ years clinical care as a Nurse Practitioner, ideally in a home or community primary care setting, or emergency department
- Able to prescribe medications for behavioral health conditions including antipsychotics
- Working with and managing a population with challenges such as behavioral health and/or SUD conditions
- Care management and coordination
- Proficiency and ease with use of technology for documentation or coordination of care (e.g. electronic health or care management software, direct messaging)
- Fluent in Spanish
Top Skills
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot.
Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.