Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.
Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.
Our vision is an empathetic world where nobody feels alone.
Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.
Why you should join our team:
- Our work is transforming the way people in pain access support at their fingertips
- Our work is innovative in the crisis response space
- Our dynamic, fun, and diverse culture
- Our meaningful cause, led by empathy and innovation
- Our strong values at the center of all we do
- Our commitment to diversity, equity and inclusion
- Our commitment to engagement and belonging
- Our commitment to our employees and their holistic wellbeing
- Our value of work/life balance
- Our growth mindset and prioritize professional development
- Our leaders who truly care
What you'll be doing:
As a Paralegal / Legal Assistant, you will work directly under the supervision of our General Counsel. You will work with related stakeholders in the organization on a variety of legal and legal-adjacent matters as they arise. You’ll have the chance to assist with difficult, nuanced, high-stakes legal matters at a fast-moving and growing international non-profit straddling the tech and mental health services sectors, and interact regularly with legal and non-legal staff independently.
Responsibilities:
As a Paralegal / Legal Assistant, you will be responsible for assisting our Legal Department and related stakeholders as needed with day-to-day legal and legal-adjacent issues for the org, which may include, subject to oversight and guidance from the General Counsel:
Contracts / Contract Management:
- Draft / prepare first drafts of contracts, amendments, NDAs, separation agreements, etc.
- Review draft contracts / redlines for existing and new business.
- Negotiation / communication regarding business items, legal items with internal stakeholders and external counterparties.
- Update, file & log all templates, drafts, and signed versions of contracts, releases, NDAs, etc. & maintain records related thereto.
- Work cross-functionally with stakeholders to streamline legal processes.
Litigation / Regulatory:
- Communicate with outside counsel re legal matters as needed, which may include corporate transactional, litigation, immigration, intellectual property, or other matters.
- Assist in reviewing and drafting litigation filings, regulatory & auditor documentation, legal disputes, chronologies, and memoranda.
- Perform legal research on relevant case law, regulatory provisions, & government compliance matters as needed.
Risk Management
- Monitor and report to General Counsel on legal developments in key & assigned legal areas affecting the org, including but not limited to labor & employment, taxation, governance, regulatory, data privacy & security.
- Research legal issues related to business operations, employees, volunteers, services to inform Legal Department and Senior Leadership Team.
Other
- Assist with drafting board meeting materials, communications concerning alleged Code of Conduct violations by volunteers, and other matters as assigned.
- Process, log, and maintain records associated with transcript requests & disclosures, volunteer account deletion / Right to be Forgotten requests, volunteer disciplinary actions
- Triage requests for Legal team from org teams & stakeholders.
- Other ad hoc tasks such as policy updates, compliance monitoring, scheduling meetings, tracking deadlines, etc.
Qualifications:
- Education. B.A./B.S. required.
- Skills. Meticulous attention to detail, exceptional organizational skills, agility in response to changing circumstances, and utmost regard for confidentiality. Exhibits discretion and strong judgment. Demonstrated ability to act collaboratively with interdisciplinary teams, particularly in a fast-paced, high-stakes environment.
- Experience. 3+ years experience. Ideal candidate will have experience working in-house with a nonprofit, particularly in NY and in the mental health sector. Experience with government contracts and HIPAA a plus.
- Mission. Alignment with our mission of empathy and resilience, while being a team player, and receptive to feedback.
Crisis Text Line is an equal opportunity employer.
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
The full salary range for this position, across all United States geographies, is $54,516-$77,416 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.
Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
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Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.
Benefits include:
- 20 paid holidays including:
- Federal holidays like Juneteenth and Labor Day
- Election day
- Holiday break from Dec 24 through January 1
- 2 renewal days
- 2 floating holidays
- Flexible paid time off, including:
- 15 vacation days
- 3 personal days
- 7 sick days
- Medical, dental, and vision benefits for the staff member and family at no cost to the employee
- 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
- 12 weeks paid parental leave (after 6 months of employment)
- Student loan repayment (after 2 years of continuous full time service)
- Family support through a virtual childcare platform
- Stipends/Allowances
- Mental health (Monthly)
- Internet Service (Monthly)
- Professional Development (Annual)
- Wellness (Annual)
- Home office setup (One time/First year)
(Benefits are only for US-based employees. International benefits may differ).Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.
What We Do
Millions of people are quietly suffering every day. They quietly struggle with depression, anxiety, eating disorders, bullying, suicidal thoughts, and more. Crisis Text Line provides free, 24/7 support for people in crisis in the United States via a medium people already use and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.
Crisis Text Line trains volunteers (like you!) to support people in crisis. With over 70 million crisis messages processed to date, the org is growing quickly, and so is the need.
Crisis Text Line is a not-for-profit tech start-up, born from the rib of DoSomething.org.
