Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Microsoft Viva Development
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Description:
The Customer Experience PM supports all aspects of the customer lifecycle from onboarding to value reviews for a strategic portfolio of Viva customers. This position requires a strong attention to detail and follow-through. The ideal candidate understands the HR and/or employee engagement space, has a passion for technology, is obsessed with helping customers succeed, and loves working in a fast-paced environment.
Key Responsibilities
Serve as the primary contact for post-sales customer engagement, including onboarding, adoption, and consultative guidance
Act as a trusted advisor, providing best practices, insights, and consistent product guidance
Execute customer success strategies aligned to both short- and long-term business goals
Deliver value reviews that connect Viva solutions to customer business outcomes and priorities
Monitor customer health, identify risks, and develop actionable success plans to improve outcomes
Qualifications:
Proven experience in HR and/or employee engagement space
Willingness to learn new features and functionality of all Viva applications and M365 Copilot.
Strong understanding of data governance and security practices for all Viva applications and M365 Copilot.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively with cross-functional teams.
Strong customer communication skills with effective response times and turnarounds.
Excellent public speaking skills and confidence in speaking to groups of people.
Ability to build professional relationships and be agnostic to potential conflicts within the customer and their teams.
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 7+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- 7+ years experience in engineering, product/technical program management, data analysis, or product development
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
