The Role
Configure, develop, and support ServiceNow Order Management solutions for telecommunications, including order capture, decomposition, orchestration, fulfillment, product catalogs, and quote-to-order workflows. Build scripts, scoped applications, integrations, and automation using ServiceNow tools and APIs. Support CSM and CLM capabilities, migrations, deployments, testing, defect resolution, and hypercare. Ensure platform stability, compatibility, and performance while aligning solutions with business requirements.
Summary Generated by Built In
Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Overview
ServiceNow Developer with Order Management for Telecommunications (OMT/SOMT) as the primary skill, supporting the ServiceNow implementation by designing and building order capture, decomposition and orchestration capabilities, with working knowledge of CSM, CLM, integrations and platform automation as secondary skills.
Primary Responsibilities – OMT/SOMT
-Design, develop and configure ServiceNow Order Management (OMT/SOMT) solutions end to end.
-Implement order capture, order decomposition, orchestration plans and fulfilment task flows.
-Configure the telecom product catalog, product offerings, specifications and product-to-service mapping.
-Build Quote-to-Order and Order-to-Activate journeys, including order status, milestones and jeopardy handling.
-Align order objects to the product model and account model so orders decompose and fulfil correctly.
-Develop scripts, business rules, script includes, ACLs and scoped applications following OMT best practices.
-Support catalog and order data migration, environment setup, update set / pipeline deployment and release activities.
-Triage order management defects, perform root-cause analysis and support SIT, UAT and hypercare.
Secondary Responsibilities
-Support Customer Service Management (CSM) configuration – case management, account and product model, agent and portal experiences – where orders are raised and tracked.
-Build integrations using IntegrationHub and TMF APIs to CRM, billing, CPQ and order management systems.
-Implement automation with Flow Designer, Playbooks and Now Assist (AI capabilities).
-Support Contract Lifecycle Management (CLM) – Sales Agreements, Service Contracts and Entitlements – as they drive order eligibility and pricing.
Mandatory Skills
-Strong hands-on OMT/SOMT development and configuration experience on the ServiceNow platform.
-In-depth knowledge of order capture, decomposition, orchestration and the telecom product catalog.
-JavaScript, Glide APIs, scripting and scoped application development.
-Working knowledge of CSM and CLM data concepts, product model and account model.
-IntegrationHub / REST / SOAP integrations and Flow Designer automation.
-Knowledge of the Configure Price Quote (CPQ) concept.
Preferred Skills
-Telecommunications industry experience and telecom product catalog management.
-Exposure to CSM case management and CLM contract lifecycle processes.
-Experience with CPQ integration, Flow Designer, Playbooks, Now Assist and ATF automated testing.
Certifications
-Mandatory: ServiceNow CSA, SOMT Accreditation
-Preferred: ServiceNow CAD, CIS-CSM, other relevant ServiceNow implementation certifications
15 years full time education
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Overview
ServiceNow Developer with Order Management for Telecommunications (OMT/SOMT) as the primary skill, supporting the ServiceNow implementation by designing and building order capture, decomposition and orchestration capabilities, with working knowledge of CSM, CLM, integrations and platform automation as secondary skills.
Primary Responsibilities – OMT/SOMT
-Design, develop and configure ServiceNow Order Management (OMT/SOMT) solutions end to end.
-Implement order capture, order decomposition, orchestration plans and fulfilment task flows.
-Configure the telecom product catalog, product offerings, specifications and product-to-service mapping.
-Build Quote-to-Order and Order-to-Activate journeys, including order status, milestones and jeopardy handling.
-Align order objects to the product model and account model so orders decompose and fulfil correctly.
-Develop scripts, business rules, script includes, ACLs and scoped applications following OMT best practices.
-Support catalog and order data migration, environment setup, update set / pipeline deployment and release activities.
-Triage order management defects, perform root-cause analysis and support SIT, UAT and hypercare.
Secondary Responsibilities
-Support Customer Service Management (CSM) configuration – case management, account and product model, agent and portal experiences – where orders are raised and tracked.
-Build integrations using IntegrationHub and TMF APIs to CRM, billing, CPQ and order management systems.
-Implement automation with Flow Designer, Playbooks and Now Assist (AI capabilities).
-Support Contract Lifecycle Management (CLM) – Sales Agreements, Service Contracts and Entitlements – as they drive order eligibility and pricing.
Mandatory Skills
-Strong hands-on OMT/SOMT development and configuration experience on the ServiceNow platform.
-In-depth knowledge of order capture, decomposition, orchestration and the telecom product catalog.
-JavaScript, Glide APIs, scripting and scoped application development.
-Working knowledge of CSM and CLM data concepts, product model and account model.
-IntegrationHub / REST / SOAP integrations and Flow Designer automation.
-Knowledge of the Configure Price Quote (CPQ) concept.
Preferred Skills
-Telecommunications industry experience and telecom product catalog management.
-Exposure to CSM case management and CLM contract lifecycle processes.
-Experience with CPQ integration, Flow Designer, Playbooks, Now Assist and ATF automated testing.
Certifications
-Mandatory: ServiceNow CSA, SOMT Accreditation
-Preferred: ServiceNow CAD, CIS-CSM, other relevant ServiceNow implementation certifications
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- At least 2 years of professional experience
- 15 years of full-time education
- ServiceNow experience
- Hands-on ServiceNow OMT/SOMT development and configuration experience
- Knowledge of order capture, decomposition, orchestration, and telecommunications product catalogs
- JavaScript, Glide APIs, scripting, and scoped application development
- Working knowledge of CSM and CLM data concepts, product models, and account models
- IntegrationHub, REST or SOAP integrations, and Flow Designer automation
- Knowledge of Configure Price Quote concepts
- ServiceNow CSA certification
- SOMT Accreditation
- Telecommunications industry experience and telecom product catalog management
- Exposure to CSM case management and CLM contract lifecycle processes
- Experience with CPQ integration, Flow Designer, Playbooks, Now Assist, and ATF automated testing
- ServiceNow CAD or CIS-CSM certification
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
