Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves taking ownership of the design and continuous improvement of packaged or cloud-based solutions. This includes managing the configuration, integration, and deployment processes to ensure seamless operation. The role requires setting and maintaining platform standards that guarantee system stability and optimal performance while aligning with both business requirements and vendor limitations. Collaboration across various teams and proactive oversight of solution evolution are key aspects of daily activities, ensuring the delivery of reliable and scalable services.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of best practices to enhance platform efficiency and reliability.
- Facilitate communication between stakeholders to align technical solutions with business goals.
- Mentor and support junior team members to foster professional growth and knowledge sharing.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of platform configuration and customization within ServiceNow ITSM environments.
- Experience in managing integrations between ServiceNow and other enterprise systems.
- Ability to oversee release management processes ensuring minimal disruption and high availability.
- Familiarity with performance tuning and troubleshooting within ServiceNow ITSM solutions.
- Capability to establish and enforce platform standards that align with organizational and vendor requirements.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Proficiency in ServiceNow IT Service Management (ITSM)
- Minimum 5 years of experience in ServiceNow ITSM
- Strong knowledge of platform configuration and customization within ServiceNow ITSM environments
- Experience managing integrations between ServiceNow and other enterprise systems
- Experience overseeing release management processes to ensure high availability
- Familiarity with performance tuning and troubleshooting within ServiceNow ITSM solutions
- Capability to establish and enforce platform standards aligned with organizational and vendor requirements
- Experience in team leadership, mentoring, and acting as an SME
- 15 years of full-time education
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
