What will you do?
We have built up a competency that focuses solely on the ServiceNow Common Service Data Model (CSDM). Within the IT industry / IT4IT reference architecture, this is also referred to as Service Model (backbone). As CSDM is the foundation for the ServiceNow platform we foresee a continuous growth of CSDM related activities. Plat4mation is looking to grow the CSDM/CMDB competency and is looking for both functional and technical consultants in this area. That’s why we are looking for a Senior Business Consultant - CSDM/CMDB who can guide customers in their CSDM journey and implement the model according to our best practices.
Scope of work:
- As a Senior Business Consultant - CSDM/CMDB you start with creating an overview of the current situation of a customer, by mapping their current IT and Business situation.
- Together with the customer you implement or optimize the ServiceNow Configuration Management Database (CMDB) to get a clear overview of the IT-infrastructure and combine this with Service Mapping to make all ServiceNow applications of a customer Service-aware.
- To make sure that the CMDB of a company is used optimal in terms of business strategy and technical side, you use the CSDM as a framework. To make this successful, you use your expertise on IT to convince them, but also to teach them how they can do this, and which timeframes are optimal.
- You are primary point of contact for the customer for any CSDM and/or CMDB related matters.
- You will be giving presentations and demonstrations of ServiceNow (by for example playing the CSDM Game we created) and discuss and analyze gaps between ServiceNow and the customer processes. This you translate in a tailored proposition to prospects based on in-depth research of specific business conditions and drivers.
- We define the CSDM and CMDB governance together with the customer and implement supporting workflows and dashboards to keep the data up to date. During the implementation we define, and model Services based on best practice taxonomies (e.g., TBM). After defining the services and the related ownership we define the relationships with underlying infrastructure. In case customer has licensed ITOM, we will leverage the ServiceNow Discovery and Service Mapping functionality to fill the CMDB.
What we ask of you:
- Fluent in English; Fluent in Dutch a big plus.
- Minimum 3 years of experience in IT and Business. (E.g., setting up/changing processes, delivering IT solutions and/or managing IT processes).
- Good conceptual understanding of the decomposition of IT landscapes (application, infrastructure, and network).
- Good understanding of ITIL and IT4IT.
- Knowledge of and experience designing and implementing Configuration Management capabilities.
- Knowledge of and experience with ServiceNow CMDB / ITOM (Discovery / Service Mapping).
- Experience with TBM or the definition of (Business) Services is a plus.
- As a Trusted Advisor you create and maintain effective customer relationships with all stakeholders and adjust your communication accordingly.
- You can make a fast analysis of different solutions and are able to relate these to the customer, whereby you examine, listen, qualify, and resolve concerns or obstacles in a logical fashion, emphasizing the solutions or services that will deliver maximum benefit.
What’s in it for you:
- Competitive salary
- Bonus based on company performance
- Pension scheme
- Holiday allowance (25 days for a full-time contract)
- Modern laptop
- Internet, transportation and phone allowance
- A modern, flexible and multicultural workplace at an innovative and global company
- Ambitious and kind colleagues from all over the world
- A challenging position with lots of room to grow
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What We Do
Plat4mation is a global pure-play ServiceNow Elite partner that makes work flow. Our solutions and strategic guidance drive digital transformation and boost employee happiness. Hereby empowering people to get work done quickly and efficiently so they can focus on what truly matters in their work. By utilizing the golden square – People, Process, Platform and Performance, we provide tailored ServiceNow solutions and insights to ensure work flows intelligently across and between organizations. Enabling customers to continually measure and improve performance. After all, technology is only as good as the processes implemented around it, which in turn are only as good as the insights gained from it and the people responsible for them. Part of our success comes down to our unique company culture. We ensure our employees are happy and fully energized, so they can go the extra mile to deliver the extra smile. We provide them the right challenges and stimulate professional and personal growth. There is always room for good ideas and the doors to our leadership team are wide open. But more importantly, we make sure there is room for fun. We regularly organize Fun4U events to socialize and recharge our batteries. With an Employee Net Promotor Score of >9, we can truly say we are a great place to work.
