The Role
We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.
We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ⅔ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.
Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.
Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.
Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.
About the Role:
This is a part-time (up to 30 hours) contract position. The expected duration of this contract is 6 months with opportunity to extend.
We are seeking a meticulous and detail-oriented Data Quality Assurance Analyst who will be responsible for ensuring the accuracy, integrity, and quality of data across our products. You will work closely with the product team to identify data issues, perform data validation, and implement quality assurance processes to support data-driven decision-making.
What you’ll do:
- Quality Checks: Perform routine quality checks to identify product discrepancies and inconsistencies.
- Collaborate with cross-functional teams, including product and customer experience, to identify quality improvement opportunities and ensure timely resolution of issues.
- Documentation: Maintain detailed records of data quality issues, testing procedures, and resolutions.
- Reporting: Generate reports on data quality metrics and trends to support product improvement initiatives.
- Continuous Improvement: Assist in developing and refining data quality processes and standards.
Experience:
- 3+ years of experience in Personal Lines Insurance within Canada, with a strong understanding of industry practices, regulatory standards, and customer service expectations.
- Proven expertise in policy administration systems, underwriting workflows, and renewal processing logic, ensuring consistent and accurate policy handling.
- Demonstrated ability to identify inaccuracies and inconsistencies in policy data, endorsements, and renewal outputs with a high degree of precision.
- Deep understanding of insurance documents, including coverage terms, rating inputs, and the process by which policies are reviewed and updated during renewal.
- Comprehensive knowledge of renewal procedures, underwriting guidelines, and key rating factors that influence policy decisions.
- Hands-on experience with Applied Epic and Applied Rating Services, with the ability to navigate and validate data effectively within these platforms.
- Strong track record of conducting detailed audits and quality reviews of insurance records, customer data, and system-generated policy decisions to ensure compliance and accuracy.
The right person for this role will have:
- Excellent attention to detail.
- Proven work experience performing quality assurance tasks.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a demanding environment and prioritize tasks accordingly.
- Excellent communication skills, both verbal and written, with the ability to convey complex ideas and concepts to cross-functional teams.
- Maintains awareness of industry trends and changes to support continuous improvement within the product department.
- Work independently, be self-driven and demonstrate initiative.
- Strong interpersonal skills with the ability to build positive relationships with stakeholders at all levels.
Bonus points if you have:
- Working knowledge of Asana, Google Docs & Sheets, Slack, Notion, Figma.
- Are a fast learner and a champion of change.
Our guiding principles:
- Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
- Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
- Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
- Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
- Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
- Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
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The Company
What We Do
Quandri builds digital workers for insurance agencies and brokers. We use modern technologies to automate those time consuming and repetitive processes that are a drain on your business but are important and need to get done. We're on a mission to repurpose 1,000,000 hours every month so our customers can focus on more meaningful and higher value work.
