Owner Relations Coordinator

Rove Travel is a venture-backed luxury furnished rental brand operating in top destinations across New York City, the Hamptons, South Florida, and Aspen. We power exceptional stays through a curated marketplace of trusted, quality-controlled homes and a hospitality-driven standard for both guests and hosts.

Rove operates across two complementary offerings. Rove+ is our full-service property management business, where we handle end-to-end operations to deliver a consistently high-touch guest experience. In parallel, RoveCore is our product-led platform and free property management software for qualifying luxury hosts. RoveCore helps hosts run better operations and grow revenue with tools for guest vetting and verification, multi-channel distribution, dynamic pricing, vendor coordination, and AI-powered messaging and automations.

As we scale, our focus is to become the technology backbone for luxury short-term rentals, pairing trusted supply with modern software and a direct booking marketplace that helps hosts earn more and helps guests book with confidence.

Owner Relations Coordinator (Full-Time, Remote — Global)

Reports to: Owner Relations Manager

• ET business hours (8am–5pm)

• Expected to include regular weekend coverage with consecutive off-days during the week

• Draft polished owner-facing updates (clear, specific, luxury tone).

• Support onboarding + lifecycle touchpoints:

  • 0–90 day “new owner” check-ins

  • Quarterly touchpoints for steady-state owners

• Keep comms “single-threaded” (one coordinated message vs. many teams emailing).

• Prep the Owner Relations Manager with context, drafts, and next steps—so they can focus on the highest-impact owners.

• Run the quarterly owner survey end-to-end (send, reminders, response tracking, internal readout, and follow-up tasking).

• Own the quarterly owner newsletter, segmented by market and as needed by plan/cohort (new vs. mature owners).

• Coordinate inputs from Ops, Launch, Reservations/Pricing, Finance, and Tech; translate into owner-friendly language.

• Maintain an at-risk owner tracker (based on survey feedback, escalations, or performance gaps).

• Identify retention risks and proactively recommend initiatives to improve owner satisfaction, engagement, and long-term retention.

• Track retention trends, recurring owner pain points, and feedback themes, and work cross-functionally to help address root causes.

• Triage owner questions, route internally, and drive timely resolutions.

• Ensure all touchpoints, tasks, and outcomes are captured in the CRM.

• Keep HubSpot (or equivalent) accurate: contacts, companies, properties, tasks, sequences, and interaction logs.

• Maintain a lightweight operating rhythm: templates, task queues, reminders, and reporting.

• Gradually take primary ownership of a defined owner portfolio (starting with lower-risk owners), escalating sensitive issues with clear context and recommended next steps.

• 1–3+ years in customer success, account support/management, remote operations coordination, or virtual hospitality/concierge.

• Exceptional Native English fluency (spoken + written) and strong phone presence.

• Highly organized; excellent follow-through across many parallel threads.

• Tech-forward; comfortable learning tools quickly.

• Demonstrated ability to manage high-touch client relationships while coordinating across multiple internal teams.

Preferred: Notion, Slack, Quo, Front, HubSpot (or similar CRM), Guesty, Stripe, Klaviyo, Breezeway (or analogous tools).

• Start by owning generalized administrative execution (survey/newsletter ops, CRM hygiene, follow-up coordination) & our end to end RoveCore host support function.

• Grow into leading touch points and owning an owner portfolio as scope expands.

• Starting annual salary: $25,000 USD (depending on experience and location)

• Unlimited PTO

• Bonus eligibility: Not initially commission/bonus-based; may become eligible for a performance-based bonus as scope and metrics are established.

Rove is an equal opportunity employer and values diversity. We do not discriminate on the basis of protected characteristics.