Outsourcing Operations Coordinator

Descrição da empresa

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Descrição do emprego

We are looking for a Outsourcing Operations Coordinator to join our Inetum Team and be a part of a work culture focused on innovation!

Location: Lisbon

Main Responsibilities:

• Establishes and oversees a robust risk management control framework for internal third-party outsourcing services, ensuring compliance with regulatory standards.
• Guarantees that all outsourcing services are supported by an SLA or OLA and implements regular controls for SLA updates, while handles outsourcing invoices and maintains a comprehensive outsourcing dashboard for reporting.
• Manages the review and updating of existing documentation, coordinates budget planning for managed services, and ensures all outsourcing agreements are properly archived in the repository.
• Consolidates and produces Operations reports as needed, handling ad hoc requests from Operations Management.
• ...

Profile:

• Academic background in Business Administration, Law, Engineering or similar
• + 1 year in Project Management, Business Management or Banking Operations experience 
• Proficiency in MS Office, specially Excel
• Excellent communication skills
• Attention to detail
• Driven to team work
• Fluency in English (mandatory)
• Hybrid work - office in Lisbon (1/2x per week)

Send your CV & join our team!