Outbound Tele-Caller (Sales)
Role Summary
We are looking for a target-driven Outbound Tele-Caller with B2C sales experience to generate leads and convert prospects over the phone. The role involves high call volumes, structured follow-ups, and consistent achievement of sales and conversion targets.
Key Responsibilities
• Make outbound calls to prospective customers from provided/self-sourced data and call lists.
• Maintain accurate call logs, lead status, and follow-up schedules
• Achieve daily/weekly/monthly call volume and conversion targets.
• Follow up persistently with warm leads and re-engage cold/lost leads where appropriate.
• Escalate qualified leads to the appropriate sales/closing team as per process.
• Adhere to call scripts, quality guidelines, and compliance requirements
• Share customer feedback and objection patterns with the team lead to refine pitch and targeting.
Required Skills & Experience
• 2–4 years of experience in outbound tele-calling/tele-sales, preferably B2C.
• Proven track record of meeting or exceeding sales/conversion targets.
• Strong verbal communication skills with clear, confident phone presence.
• Ability to handle objections and rejection while staying persuasive and professional.
• Basic computer literacy — comfortable logging calls and leads in a spreadsheet.
• Fluency in English and Tamil (additional regional languages a plus).
Educational Qualification
• Any Bachelor's degree; candidates with strong tele-sales experience in lieu of a degree may be considered.
Soft Skills
• Strong listening skills and the ability to build quick rapport over the phone.
• Good time management to handle high call volumes without compromising quality.
Work Mode
• Work from office
Requirements
Skills Required
- 2-4 years of experience in outbound tele-calling or tele-sales, preferably B2C
- Proven track record of meeting or exceeding sales or conversion targets
- Strong verbal communication skills and confident phone presence
- Ability to handle objections and rejection while remaining persuasive and professional
- Basic computer literacy and comfort logging calls and leads in a spreadsheet
- Fluency in English and Tamil
- Any bachelor's degree, or strong tele-sales experience in lieu of a degree
- Strong listening skills and ability to build rapport over the phone
- Good time management for handling high call volumes
What We Do
At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!
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