An opportunity has arisen to join a Tier 1 Investment Bank within their OTC Exotics Sales Support team. The role sits close to Sales and Trading and plays a critical role in ensuring accurate trade capture, enrichment, lifecycle processing and settlement readiness across complex OTC products. A key requirement of this role is the ability to step into unresolved, time‑critical issues, quickly understand the root cause, and take ownership of coordinating resolution across multiple downstream teams, internal functions and external counterparties.
Key Responsibilities
Front Office & Issue Ownership, act as a primary Sales Support contact for OTC options trades, partnering closely with Sales, Trading and key internal stakeholders
Proactively own trade and lifecycle issues that are not progressing through downstream teams, driving root‑cause analysis and resolution
Act as the escalation point for settlement issues involving key clients
Demonstrate knowledge on the trade enrichment and settlement lifecycle to support front office
Serve as a confident escalation point, engaging senior stakeholders where required
Provide support across OTC Vanilla and Exotic Options
Capture and apply trade allocations from multiple sources into the firm’s risk and trade processing system
Ensure trades are fully enriched to support downstream processing, confirmations and settlement
Coordinate across Onboarding, COO, BURM, Sales and Operations teams to ensure new clients and accounts are set up and approved for execution
Act as a central point of accountability to ensure resolution timelines on expectations are met and issues are resolved
Manage and support workflows, coordinating approvals and consents across required control groups prior to execution
Support a wide range of OTC lifecycle events, ensuring accuracy and control throughout
Own Markit Wire matching, confirmation and trade flow issues related to supported products
Liaise with counterparties and internal teams to ensure timely resolution and minimal risk exposure
Leverage strong client and internal relationships to resolve settlement breaks efficiently and professionally
Work closely with Operations and Middle Office to reduce repeat breaks and improve processes
Qualifications
Bachelor’s Degree or equivalent (all analytical disciplines considered)
Proven experience in a Sales Support, Trade Support, Middle Office or Front‑Office‑aligned Operations role within an investment bank
Strong hands‑on experience with OTC Vanilla and Exotic Options
Demonstrated experience with trade enrichment, allocations, lifecycle events and settlement escalation
Ability to operate confidently with senior internal stakeholders, including Sales and Trading
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a fixed-term contract full-time position located in Birmingham. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.
Our 3 offerings are:
Managed Services
Consulting & Solutions
Technology
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita
Skills Required
- Bachelor's degree or equivalent (analytical disciplines considered)
- Proven experience in Sales Support, Trade Support, Middle Office or Front‑Office‑aligned Operations within an investment bank
- Strong hands‑on experience with OTC Vanilla and Exotic Options
- Demonstrated experience with trade enrichment, allocations, lifecycle events and settlement escalation
- Ability to operate confidently with senior internal stakeholders including Sales and Trading
- Valid working permit for the UK (mandatory)
What We Do
Delta Capita is a leading global Capital Markets consulting, managed services, and technology provider specializing in delivering solutions to financial services organisations. Its mission is to reinvent the financial services value chain by providing a Business Operating Platform-as-a-Service and mutualised managed services, helping clients reduce costs and improve process and technology by transitioning from proprietary models to mutualised services.
