IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.
Purpose of the role
This role within the Order to Cash (OTC) team offers a dynamic opportunity to enhance financial operations in the international aviation industry, focusing on quality control, issue resolution, and continuous process improvement. You will play a crucial part in managing OTC activities, supporting an offshore team, and driving operational excellence, particularly in automation and controls. This position is ideal for a results-driven professional eager to contribute to a global organization and thrive in a fast-paced, multicultural environment.Responsibilities
Performing quality control against SLAs
Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
Carry out period end reporting process and support the audit process as required
Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
Make changes to standard operating procedures as needed
Support migration and improvement projects within the scope of services
Assure proper documentation and understanding of the process, including monitoring of process change, as required by the business
Maintain and update DTPs
Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation
Participate in finance and cross-functional projects
Quality assurance and service delivery reporting
Supporting the Offshore Team in running and controlling transactional processes
Developing onshore function towards excellence in ICFR and operational control
Operational responsibility for the performance of third-party BPO service provider
Required Skills, Qualifications & Experience:
Degree in business discipline or previous experience in finance required
Proven knowledge of the airline industry and its solutions would be an asset
SAP experience highly desired
Fluent in English, verbal and written
Excellent analytical and cooperation skills
Focused on excellence and results
Minimum of 2 years’ experience in an international environment
Transition experience including writing and updating procedures, process maps
OTC expertise focused on automation and process improvements
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
