IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.
Purpose of the role
This role within the Order to Cash (OTC) team offers a dynamic opportunity to enhance financial operations in the international aviation industry, focusing on quality control, issue resolution, and continuous process improvement. You will play a crucial part in managing OTC activities, supporting an offshore team, and driving operational excellence, particularly in automation and controls. This position is ideal for a results-driven professional eager to contribute to a global organization and thrive in a fast-paced, multicultural environment.Responsibilities
- Performing quality control against SLAs
- Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
- Carry out period end reporting process and support the audit process as required
- Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
- Make changes to standard operating procedures as needed
- Support migration and improvement projects within the scope of services
- Assure proper documentation and understanding of the process, including monitoring of process change, as required by the business
- Maintain and update DTPs
- Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation
- Participate in finance and cross-functional projects
- Quality assurance and service delivery reporting
- Supporting the Offshore Team in running and controlling transactional processes
- Developing onshore function towards excellence in ICFR and operational control
- Operational responsibility for the performance of third-party BPO service provider
Required Skills, Qualifications & Experience:
- Degree in business discipline or previous experience in finance required
- Proven knowledge of the airline industry and its solutions would be an asset
- SAP experience highly desired
- Fluent in English, verbal and written; Spanish - nice to have
- Excellent analytical and cooperation skills
- Focused on excellence and results
- Minimum of 2 years’ experience in an international environment
- Transition experience including writing and updating procedures, process maps
- OTC expertise focused on automation and process improvem
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- Degree in a business discipline or previous experience in finance
- Minimum 2 years of experience in an international environment
- Order to Cash expertise focused on automation and process improvement
- Transition experience, including writing and updating procedures and process maps
- Fluent English, verbal and written
- SAP experience
- Knowledge of the airline industry and its solutions
- Spanish language skills
- Excellent analytical and cooperation skills
- Results-focused approach and commitment to excellence
What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
