Position Overview
As our Office Manager, you will serve as the Bliss Advisor, leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment.
Smilebliss Model Leadership
Lead Management and Scheduling
- Ensure timely outreach, follow-up, and scheduling of all new leads
- Support efficient consultations and encourage same-day treatment
- Maintain a productive schedule and strong patient flow
Operations and Practice Performance
- Oversee daily office operations and ensure systems are followed consistently
- Ensure accuracy in scheduling, contracts, and patient records
- Support practice growth through strong scheduling, case acceptance, and efficiency
Team Leadership
- Lead, coach, and develop team members
- Provide clear expectations, accountability, and ongoing support
- Foster a positive, professional, and patient-focused culture
Patient Experience
- Ensure every patient has a welcoming, efficient, and confident experience
- Support clear communication of treatment, affordability, and next steps
- Address patient questions and concerns promptly and professionally
Qualifications
- Dental or orthodontic experience preferred
- Leadership or office management experience
- Strong communication and organizational skills
- Ability to work in a fast-paced environment
- Alignment with Smilebliss mission and values
Compensation
- Competitive compensation package based on experience and qualifications.
Skills Required
- Bachelor's degree in business management or equivalent experience
- Minimum of five years' experience in dental or healthcare administration with at least three years in a leadership role
- Comprehensive understanding of orthodontic practices and treatments, including traditional braces and clear aligners
- Proficiency in dental software systems
- Proficiency in Microsoft Office suite
- Exceptional communication skills and ability to foster positive patient interactions
- Proven leadership abilities, including recruitment, training, and team development
- Strong organizational skills and attention to detail for operational oversight
- Experience with financial management and meeting practice financial goals
- Knowledge of regulatory compliance in dental/orthodontic practice
What We Do
Smilebliss Orthodontics provides a ready-to-go operational model for orthodontic practices designed for accelerated growth. The company allows orthodontists to maintain full ownership while accessing DSO-level strategy and operational support. Their services include identifying high-growth markets, selecting profitable locations, executing proven marketing strategies, implementing efficient revenue cycle management systems, and securing discounted equipment and supplies.
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