Organizational Change Management (OCM) Specialist – Microsoft 365 Migration
When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.
Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.
Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.
What are we looking for?
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Change Manager.
Core Knowledge & Skills: Develops detailed change plans, executes communications and training, identifies risks, and monitors effectiveness.
Work & Complexity: Manages moderately complex projects, tailors approaches, and drives operational improvements.
Quality & Independence: Maintains high standards, uses feedback for improvement, and makes decisions within project scope.
Teamwork & Communication: Guides teams, mentors juniors, collaborates cross-functionally, and manages stakeholder communications.
Consulting & Engagement: Offers technical recommendations, advises on process improvements, and contributes to policy development.
Position Summary
We are seeking a mid-level Organizational Change Management (OCM) Specialist to support enterprise transformation initiatives driven by Microsoft 365 migration and modernization efforts. This role will help plan, coordinate, and execute change activities that enable user adoption, minimize disruption, and improve business outcomes across solutions including Exchange Online, SharePoint Online, Microsoft Teams, Power Platform, and Azure B2B collaboration capabilities.
The ideal candidate has practical experience supporting technology-driven change in complex organizations and understands how to translate technical change into business-ready communications, stakeholder engagement, training, adoption strategies, and end-user support readiness. This person should be comfortable working alongside project managers, technical architects, engineers, security teams, and business stakeholders to drive successful transition and sustained adoption.
Key Responsibilities
Support the development and execution of organizational change management strategies for Microsoft 365 migration and collaboration modernization initiatives.
Assess change impacts across business units, user communities, support teams, and leadership stakeholders.
Develop stakeholder engagement plans tailored to impacted audiences, leadership groups, champions, and support organizations.
Create and maintain change artifacts including communication plans, impact assessments, readiness assessments, adoption roadmaps, stakeholder matrices, and feedback mechanisms.
Draft clear end-user communications for migrations, feature rollouts, policy changes, cutovers, and post-deployment support.
Design and coordinate user enablement materials such as quick reference guides, job aids, FAQs, training decks, adoption campaigns, and knowledge content.
Partner with technical and project teams to understand migration schedules, solution dependencies, risks, and user-facing impacts.
Support rollout and adoption of Microsoft 365 workloads, including:
Exchange Online migrations and mailbox-related change impacts
SharePoint Online modernization and document collaboration changes
Microsoft Teams adoption for chat, meetings, collaboration, and integrated workflows
Power Platform adoption, governance awareness, and business process transformation
Azure B2B and external collaboration changes affecting guest access and cross-tenant sharing
Coordinate user readiness activities before major deployment milestones, including pilot groups, champions networks, training sessions, and support transition activities.
Gather, analyze, and report adoption metrics, stakeholder feedback, training participation, and organizational readiness indicators.
Identify resistance points, adoption barriers, and business risks, and recommend mitigation strategies.
Support development of post-go-live reinforcement plans to drive sustained usage and process adoption.
Collaborate with service desk, operations, and support teams to ensure support readiness and smooth transition into steady-state operations.
Required Qualifications
Bachelor’s degree in Organizational Development, Communications, Business, Information Systems, Human Resources, or a related field, or equivalent practical experience.
3–6 years of experience in organizational change management, user adoption, communications, training, or transformation delivery.
Microsoft Certified: Security, Compliance, and Identity Fundamentals.
Microsoft Certified: Power Platform Fundamentals.
Hands-on experience supporting change initiatives tied to Microsoft 365 migration or digital workplace transformation.
Experience developing communication materials, training collateral, stakeholder plans, and end-user adoption content.
Understanding of Microsoft 365 services and the end-user/business process impacts associated with:
Exchange Online
SharePoint Online
Microsoft Teams
Power Platform
Azure B2B / external collaboration solutions
Experience conducting stakeholder analysis, change impact assessments, and readiness activities.
Strong written and verbal communication skills with the ability to tailor messaging for executives, managers, and end users.
Ability to work effectively across technical and non-technical teams in a fast-paced project environment.
Strong organizational skills with the ability to manage multiple workstreams, deadlines, and dependencies.
US Citizenship required.
Preferred Qualifications
Experience supporting large-scale enterprise migrations or phased rollout programs.
Familiarity with structured OCM methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
Experience working in regulated, security-conscious, or highly matrixed environments.
Experience building champions programs, pilot programs, or business readiness networks.
Familiarity with service transition, IT support models, and operational readiness planning.
Exposure to governance and compliance considerations associated with Microsoft 365 collaboration platforms.
Prosci certification or similar change management training is a plus.
Core Competencies
Change impact assessment
Stakeholder engagement
Executive and end-user communications
Training and enablement development
Adoption and reinforcement planning
Organizational readiness
Cross-functional collaboration
Business-focused problem solving
Metrics, reporting, and feedback analysis
Success Measures
Stakeholders are informed, engaged, and prepared for upcoming changes.
End users receive timely, accurate, and actionable communications and training.
Adoption of Microsoft 365 capabilities improves following deployment.
Business disruption during migration is minimized.
Support teams are prepared to sustain solutions after go-live.
Resistance is proactively identified and effectively addressed.
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.
Skills Required
- Bachelor's degree in Organizational Development, Communications, Business, or related field
- 3-6 years of experience in organizational change management, user adoption, or transformation delivery
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Hands-on experience with Microsoft 365 migration
- Strong written and verbal communication skills
AIS (Applied Information Sciences) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AIS (Applied Information Sciences) and has not been reviewed or approved by AIS (Applied Information Sciences).
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Equity Value & Accessibility — Employee ownership via an ESOP is emphasized and contributes meaningful long‑term value to total rewards. Equity participation is positioned as a core part of the package.
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Retirement Support — A 401(k) with employer match is consistently described alongside the ESOP. Together these programs are framed as key pillars of financial benefits.
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Healthcare Strength — Multiple medical plan choices, plus dental and vision, are highlighted as part of a comprehensive offering. Health coverage is paired with PTO and paid holidays to round out the package.
AIS (Applied Information Sciences) Insights
What We Do
AIS (Applied Information Sciences) provides software and systems engineering services to government agencies and businesses across the United States. We specialize in cloud services, DevOps, custom application development, and IT services. Our areas of expertise include custom application development, Microsoft Azure, Amazon Web Services (AWS), Office 365, SharePoint, Dynamics 365, User Experience (UX), business intelligence/advanced analytics and IoT, and Managed Services. Our customers include a broad range of organizations, from start-ups to Fortune 100 companies, and include state and local governments as well as defense and national security agencies. Our analysis-driven approach to solving business problems—combined with our commitment to deadlines and budgets—results in successful projects and long-term relationships with our clients. We're a top-tier cloud partner for Microsoft, Amazon and Equinix with proven capabilities and a track record of success. AIS is a Microsoft gold partner with six competencies and a Microsoft National Solution Provider (NSP). From over 750,000 Microsoft partners, there are less than 50 partners that have been selected for inclusion in the NSP organization. Microsoft chooses partners for this program that have proven capabilities to scale to the needs of large enterprises across the United States. Founded in 1982, AIS is a growing and privately held company headquartered in Reston, Virginia, with offices in Maryland, North Carolina, Ohio, Texas, Indiana, and India. Check out our opportunities at careers.ais.com.
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