At Infoxchange, we’re a registered charity and social enterprise where diverse, smart, and passionate people embrace the power of technology to drive social justice.
We’re proud to be Great Place to Work® certified and recognised as one of the Best Workplaces for Women – and we’re continuing to grow with purpose.
Are you passionate about driving positive change and building a customer-centric, agile culture? We are seeking an experienced Organisational Change Manager to lead and manage the people-related aspects of our strategic change program. In this pivotal role, you will report to the Chief People Officer and work closely with the leadership team and key stakeholders to drive transformational change for the strategic cultural and people programs.
This is a fixed term (2 year) part-time position (0.6 FTE) at $78k base (plus salary packaging options) in a hybrid working model, based in our Melbourne office.
Key Responsibilities:
- Lead the overall change ecosystem, managing priority and workload conflicts across multiple programs and business operations.
- Develop and implement comprehensive change action plans aligned with the organisation’s strategic vision.
- Engage and manage stakeholders at all levels, ensuring their needs are addressed and they are active participants in the change process.
- Identify readiness checkpoints and execute strategies to drive user readiness and sustained behavioural change.
- Conduct risk assessments for change initiatives and implement proactive mitigation strategies.
- Develop and deliver targeted communications and essential change artifacts (e.g., processes, training materials, FAQs).
- Ensure smooth handover of new processes, systems, and documentation to business owners for long-term sustainability.
- Report on change initiative plans, progress, outcomes, ROI, and adoption metrics.
- Champion an inclusive workplace culture and promote engagement activities aligned with our values.
About you
To succeed in this role at Infoxchange, you will demonstrate:
- Proven experience in organisational change management, ideally within complex or fast-paced environments.
- Social sector or technology sector experience a must.
- Strong stakeholder engagement and communication skills.
- Ability to develop and execute change strategies and action plans.
- Experience in risk management and readiness assessment.
- Passion for building a positive, inclusive workplace culture.
What do we offer?
As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work® certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, welcoming office and much more.
Excited by this opportunity and ready to make a difference? Apply today!
Applicants must be willing to undergo a police check as a condition of employment with Infoxchange, and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for this role.
Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024
Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.
What We Do
Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for 35 years.
We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting families, women and young people, and First Nations communities.
Our products and services are used by over 38,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation, we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no one should be left behind in today’s digital world.
We are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
