Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is seeking a reliable, detail-oriented Orders and Billing Administrator to join our team. This role involves processing orders, managing billing tasks, and supporting internal departments. If you're organized, eager to learn, and thrive in a fast-paced, collaborative environment, we’d love to hear from you.
Key Responsibilities:
- Process orders and document discrepancies using various logs (training provided).
- Handle tax and credit card processing (training provided).
- Assist the Accounting department with funding directives (training provided).
- Perform Service Desk billing tasks (training provided).
- Conduct collections on past-due Accounts Receivable service payments (training and incentives available).
- Fulfill returns and refunds for the Service and Orders departments (training provided).
- Manage a multi-line phone system (training provided).
- Act as a communication liaison between the Orders Department and other internal departments.
- Adhere to department Standard Operating Procedures (SOPs).
Skills and Abilities:
- Curious and eager to learn new products and processes.
- Excellent verbal and written communication skills, able to interact effectively with customers and internal teams.
- Strong problem solving and troubleshooting skills.
- Self-motivated and proactive with the ability to work independently.
- Performs well under pressure and manages time effectively.
- High attention to detail and strong organizational skills.
- Flexible and able to multitask in a dynamic environment.
- Adaptable to changes in departmental needs and priorities.
- Collaborative, with a team-oriented mindset.
Requirements:
- Minimum of 1 year of experience in customer service, administrative, or clerical roles.
- Ability to lift and carry up to 20 lbs; occasionally assist the shipping department with pulling/packing or transporting returns over 20 lbs.
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.
- High school diploma or equivalent.
Compensation:
- Competitive pay based on experience.
- Excellent benefits package including Medical, Dental, Vision, and Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a career within a fast-growing and industry-leading company.
*Fotona is an equal-opportunity employer.
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What We Do
Fotona’s decades-long experience in the laser industry began 50 years ago in 1964, producing frontline laser devices for defense, optical communications, industrial, dental and medical applications throughout this time. Fotona today is a world-leading medical laser company recognized for its innovative, award-winning laser systems for applications in aesthetics & dermatology, dentistry, surgery and gynecology. Based in the US and EU, with corporate headquarters in Dallas, Texas and Ljubljana, Slovenia, Fotona’s business philosophy is to continuously choose perfection to meet the needs of a highly demanding marketplace. The company has one of the most highly educated workforces in the industry, with an exceptionally high number of PhDs specializing in laser and medical technology. Strong R&D capabilities have always been a key competitive advantage of the company, resulting in many patented solutions, including the OPTOflex® articulated arm, QSP (Quantum Square Pulse) and VSP (Variable Square Pulse) technologies, SMOOTH mode, Vacuum Cell technology, and many more. In addition to its direct presence in the US and EU, Fotona Laser’s global distribution network spans across more than 60 countries, ensuring comprehensive support and service for Fotona Laser users, including clinical training, workshops and practical hands-on demonstrations. By establishing the Laser and Health Academy*, Fotona has partnered with world-leading clinical experts to provide medical practitioners with a platform for continuing their professional growth. Fotona Lasers customers receive access to professional workshops, individual training sessions, hands-on demonstrations, as well as participation in international clinical studies and international scientific symposiums. When you choose Fotona Lasers USA, you choose - the highest performance, best made laser systems in the world!
