We are seeking a detail-oriented and efficient Order Processor to join our team at Fiero Group. In this role, you will be responsible for handling all B2B order processing for our commercial and residential pizza ovens and appliances sold through dealers and representatives. You will play a crucial role in ensuring smooth operations and producing quality data for use between our sales team, dealers, and internal/external stakeholders.
Key Responsibilities
- Process and manage incoming orders from dealers and representatives for commercial and residential foodservice equipment
- Verify order details, including product specifications, pricing, and delivery requirements
- Input order information accurately into our company's order management system
- Coordinate with the sales team to resolve any discrepancies or questions regarding orders
- Liaise with the production department to ensure timely fulfillment of orders
- Track order status and communicate updates to dealers, representatives, and internal teams
- Manage inventory levels and alert appropriate teams when restocking is necessary
- Generate and maintain accurate order documentation and reports
- Assist with customer inquiries related to order status and product information
- Collaborate with shipping and logistics teams to ensure timely delivery of products
Qualifications
- High school diploma or equivalent; Associate's degree in Business Administration or related field preferred
- 2+ years of experience in order processing, preferably in the commercial equipment or food service industry
- Strong proficiency in Google Workspace applications, particularly Google Sheets
- Experience with ERP systems and order/support management software
- Excellent attention to detail and organizational skills
- Strong communication skills, both written and verbal
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Basic understanding of commercial food service equipment is a plus
What We Offer
- Competitive salary commensurate with experience
- Health insurance
- 401(k) plan
- Opportunity for growth within a rapidly expanding company
- Chance to work with cutting-edge Italian pizza-making equipment manufactured locally by an internationally known brand
Join the Fiero Group team and be part of our mission to bring authentic pizza-making equipment to North America. If you're passionate about precision, customer service, and the culinary world, we want to hear from you!
To apply, please submit your resume and a cover letter detailing your relevant experience and why you're excited about this opportunity.
Fiero Group is an equal opportunity employer and values diversity in our workplace.
What We Do
Fiero represents the most respected Italian wood fired cooking companies in North America. As the exclusive representative for storied brands such as Pavesi (since 1969), Acunto (since 1892), and Castelli (since 1966) ; Fiero stocks, builds and services product lines with a combined existence of over 250 years of company product development.
The Fiero Team is committed to delivering quality products and exceptional after-sales care. Each product has been carefully chosen and tested to prove its value and effectiveness in the most demanding commercial kitchens. When a Fiero product is purchased, attention to detail and excellent service are our promise, long past the purchase date.
Formerly known as "Forza Forni", Fiero recently rebranded to better serve customers and the marketplace
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