SUMMARY
The Foodservice Customer & Sales Support Coordinator supports our Food Service division by serving as the primary daytime administrative and customer service resource for the department. This position plays a critical role in ensuring exceptional customer service while supporting daily order processing, inventory communication, pricing updates, shipping administration, and coordination between customers, sales, production, shipping, trucking, and logistics.
This role serves as the communication hub for the daytime HRI operation by responding to customer inquiries, processing customer orders, coordinating information between departments, and helping ensure orders are processed accurately and delivered on time.
The Customer Service & Sales Support Coordinator reports to the HRI Inside Sales Leadership.
DUTIES AND RESPONSIBILITIES
- Answer incoming customer and internal phone calls and direct inquiries appropriately while providing exceptional customer service
- Receive, review, enter, and confirm all incoming and scheduled customer orders submitted by phone, email and other communication channels, daily
- Serve as the primary daytime point of contact for customer service questions, order status updates, product availability, and general order support
- Communicate effectively with the Foodservice sales team, production, shipping, trucking, logistics, and purchasing departments to ensure customer needs are met
- Organize and communicate daily on-hand inventory availability for the Foodservice
- Prepare and distribute daily inventory availability reports to the Foodservice Sales Team
- Process all UPS/FedEx shipments and prepare associated shipping documentation
- Generate daily batch reports and picking documentation for Foodservice customers
- Process employee seafood orders for daily pickup
- Perform data entry and maintain accurate customer, pricing, inventory, and order records
- Print picking tickets and perform ship confirmation functions as needed
- Assist with completion of overnight ship confirmation paperwork and order reconciliation when opening the department
- Support the shipping and logistics teams by assisting with short product coordination and communication between production, picking, trucking, and sales to help fulfill customer orders and meet delivery schedules
- Assist in identifying order discrepancies and work collaboratively with internal departments to resolve issues quickly
- Perform routine administrative duties including reporting, filing, and system maintenance
- Maintain adherence to customer order deadlines, delivery schedules, and company service standards
- Other duties as assigned
Requirements
- 2+ years, experience in an order entry, shipping, or logistics position
- Experience working in a fast-paced environment, preferred
- Experience in food manufacturing; seafood or meat processing a plus
- Experience working with ERP or inventory management systems (NAV/Microsoft Dynamics experience preferred)
- Proficient with Microsoft Office Suite with emphasis on Excel
- Strong organizational and multitasking skills with the ability to prioritize changing workloads
- Strong written and verbal communication skills
- Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time
- Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support
- Strong customer service skills with a professional and solution-oriented approach
- Ability to build positive working relationships across departments
- Strong attention to detail and commitment to accuracy
- Ability to work independently while supporting a collaborative team environment
North Coast Seafoods is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
Benefits
At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it’s not just about the work we do, it’s about what the work allows us to do for our loved ones.
We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders.
We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost.
This is a full-time benefit-eligible position.
Skills Required
- 2+ years experience in an order entry, shipping, or logistics position
- Experience working with ERP or inventory management systems
- NAV / Microsoft Dynamics experience
- Proficient with Microsoft Office Suite with emphasis on Excel
- Experience working in a fast-paced environment
- Experience in food manufacturing; seafood or meat processing a plus
- Strong organizational and multitasking skills with ability to prioritize changing workloads
- Strong written and verbal communication skills
- Strong project management and organizational skills
- Exceptional interpersonal and customer service skills
- Strong attention to detail and commitment to accuracy
- Ability to work independently while supporting a collaborative team environment
What We Do
North Coast Seafoods is a family-owned, Boston-based company founded in 1957, dedicated to providing high-quality, sustainable seafood. They operate as a wholesale seafood distributor and are committed to quality and customer service.
