We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
The Order & Policy Analyst handles customer order processing, pricing control, and exception management throughout the Americas region. The role is the point of escalation for order errors across channels and ensures orders are blocked or released following data and approval standards. The analyst maintains pricing data, secures approvals for price updates, and resolves issues such as price discrepancies, case-pack or UPC mistakes, delisted items, and duplicate orders. The position works closely with Sales, Account Support, Replenishment, Master Data, Claims, and Commercial teams. The analyst carefully maintains documentation for exceptions, approvals, and audits to guarantee timely and accurate order fulfillment. The analyst also sees opportunities to streamline operations and increase automation to lessen manual error handling over time.
Effective from the date that Hasbro opens its new Boston location, this position will be onsite Tuesday – Thursday at Hasbro’s new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday –Thursday at Hasbro’s HQ in Pawtucket, RI or at Hasbro’s temporary location in Boston, MA.
A Day in the Life of an Order & Policy Analyst:
- Act as the contact for critical order issues across various channels. Verify, adjust, and enter orders in SAP, and block or release orders based on data accuracy and approval standards within established SLAs.
- Build and maintain pricing records, process price requests, and secure required approvals for pricing changes in accordance with established authorization thresholds.
- Manage customer allowances, including accurate entry, tracking, reporting, and supporting documentation and partner with Claims for issue resolution.
- Support quarterly Cost of Business reviews by preparing and validating customer and allowance data and partnering with Sales and Finance to resolve discrepancies and ensure accurate reporting.
- Review and resolve business exceptions, including price discrepancies, case-pack/UPC errors, delisted items, duplicate orders, and other workflow failures requiring manual intervention.
- Collaborate with Sales, Account Support, Replenishment, Master Data, Claims, and Commercial teams to resolve order and pricing issues.
- Maintain documentation of exceptions, approvals, and audits related to order and pricing activities.
- Support Order & Policy automation initiatives and lead system and process improvements.
What You Bring:
- Bachelor's degree in business, Supply Chain Management, Finance, or an associated field, or equivalent work experience
- 1-3 years of experience in order management, customer service operations, pricing administration, or a similar area.
- Experience working with SAP and/or other ERP systems is highly desirable.
- Experience with Microsoft Suite (Excel, Outlook, SharePoint, PBI, etc.)
- Experience with Order exception and approval tracking tools, Automated/AI order-processing tools and exception reports Strong attention to detail and accuracy in data entry and pricing validation.
- Effective cross-functional communication and coordination skills.
- Comfort working within compliance, approval, and review-focused processes.
- Flexible and adaptable in a fast-paced environment with shifting priorities and evolving processes.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
- Health & Wellness
- Time Off to Recharge
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Learning & Development
- Exclusive Perks
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
Skills Required
- Bachelor's degree in business, Supply Chain Management, Finance, or a related field, or equivalent work experience
- 1-3 years of experience in order management, customer service operations, pricing administration, or a similar area
- Experience working with SAP and/or other ERP systems
- Experience with Microsoft Suite, including Excel, Outlook, SharePoint, and Power BI
- Experience with order exception and approval tracking tools, automated or AI order-processing tools, and exception reports
- Strong attention to detail and accuracy in data entry and pricing validation
- Effective cross-functional communication and coordination skills
- Comfort working within compliance, approval, and review-focused processes
- Flexibility and adaptability in a fast-paced environment with shifting priorities and evolving processes
What We Do
Hasbro is a toy and game company whose mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. Hasbro delivers engaging brand experiences for global audiences through toys, consumer products, gaming and entertainment, with a portfolio of iconic brands including MAGIC: THE GATHERING, DUNGEONS & DRAGONS, Hasbro Gaming, NERF, TRANSFORMERS, PLAY-DOH and PEPPA PIG, as well as premier partner brands. Hasbro is guided by our Purpose to create joy and community for all people around the world, one game, one toy, one story at a time. For more than a decade, Hasbro has been consistently recognized for its corporate citizenship, including being named one of the 100 Best Corporate Citizens by 3BL Media, one of the World’s Most Ethical Companies by Ethisphere Institute and one of the 50 Most Community-Minded Companies in the U.S. by the Civic 50. For more information, visit https://corporate.hasbro.com
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