Responsibilities / Tasks
For our offices in Lisbon, we are currently looking for an Order Management Specialist.
The main responsibilities are:
Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
Order delivery tracking, in coordination with Supply Chain & Logistics
Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
Management of incidents that arise during each phase of the “order to cash” process until resolution
Travel management of the technicians and the rest of the colleagues
Your Profile / Qualifications
Studies in Administration & Finance
Minimum 3 years of experience in the Back-office department (Order Manager role)
Training, knowledge, and experience in administration
Valuable to get experience as part of project management team
Sensitive leadership personality experienced in leading high performance production organizations
Portuguese (Native)
English & Spanish (Advanced)
High performance and result orientation
Outstanding communication skills
Convincing personality successfully pushing for results despite facing resistance
Ability to communicate to with all levels within the organization
We offer:
Attractive compensation package.
Private health insurance plan
Employee Assistance Program
Flexible working hours and a hybrid working model (up to two days per week remote).
22 days of vacation per year.
Great work environment as part of a collaborative team
Continuous internal training and career development opportunities, both nationally and internationally.
The opportunity to join a company recognized as a Top Employer 2026.
Did we spark your interest?
Then please click apply above to access our guided application process.
Top Skills
What We Do
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio
