Order Management Specialist

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

This position is part of the Customer Service team located in Marlborough, MA and will be Hybrid. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you’ll do:

• Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required.
• Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring.
• Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties.

Who you are:

• High School Diploma and/or 1-2 years of related work experience including but not limited to; data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities
• Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency
• Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems

It would be a plus if you also possess previous experience in:

• Oracle (or similar ERP), Salesforce and MS Office
• Working in a fast-paced environment

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.