The Role
Manage inbound shipments, process purchase and customer orders, maintain SAP records and trackers, coordinate with logistics providers, resolve order/return issues, and ensure timely deliveries and compliance.
Summary Generated by Built In
We are recruiting an Order Management & Logistics Specialist for one of our clients, a leading pharmaceutical company based in Dubai.
About Our Client
Our client is a well-established pharmaceutical company in Dubai, recognized for its commitment to innovation, quality, and patient-centric healthcare solutions. With a strong regional presence and a growing portfolio of pharmaceutical products, the company plays a key role in supporting healthcare systems across the Middle East. They foster a data-driven culture and offer a collaborative environment where insights directly influence strategic and commercial decisions.
Key Responsibilities
- Receive inbound shipment documents and process related purchase orders on time
- Maintain a tracking file of inbound shipments and their latest status
- Liaise with the Logistics Service Provider to confirm that the complete set of shipment clearance documents is available and that the data has been checked
- Follow up on shipment status with the Logistics Service Provider and the Supply Source, and inform relevant internal stakeholders of any delays to assess the impact on the markets' Sales-In plan
- Check that each batch is received in the correct quantities, as per invoice details, and reflected in the right location in the SAP system
- Create and modify local SAP Unity LMIDs with all related data and parameters
- Receive and acknowledge customer orders
- Provide timely order acceptance and verify order data elements based on corporate policies and Standard Operating Procedures (SOPs)
- Ensure on-time order entry into the ERP system
- Analyze, record, and highlight expected risks during the monthly execution of market orders, and ensure efficient and effective resolution and communication of these matters to relevant stakeholders
- Closely follow up on Dubai distribution center order management and logistics operations to ensure achievement of cost, productivity, accuracy, task timeliness, and delivery objectives, thereby improving supply chain efficiency, effectiveness, and service quality
- Prepare and verify dispatched shipment documents to ensure timely delivery to customers and banks (in the case of Letters of Credit)
- Update the main reports and trackers daily to ensure clear visibility on the monthly execution of sales to the markets
- Manage sales order returns in accordance with return process guidelines and compliance requirements
- Maintain good client relationships to deliver the best customer experience
- Assess and validate customer claims, take the necessary corrective actions, and raise insurance claims when needed
- Archive all outbound shipping documents and customer purchase orders in accordance with standard operating procedures
Requirements
- Bachelor's degree in Business Administration, Engineering, Supply Chain, Logistics, or an equivalent field
- 5–10 years of order management experience within FMCG or healthcare organizations is a plus
- Knowledge of ERP systems, particularly SAP, is a plus
Benefits
- Employee Benefits as per the UAE Labor Law
- Competitive Salary
Skills Required
- Bachelor's degree in Business Administration, Engineering, Supply Chain, Logistics, or equivalent
- 5-10 years of order management experience within FMCG or healthcare organizations
- Knowledge of ERP systems, particularly SAP
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The Company
What We Do
Decision Management Consultants (DMC) is a trusted and experienced business consultancy firm in the UAE, established in 1990, providing expert guidance for business setup, growth, and success.
