What you will do at VeSync:
- Access customer’s on-line portal to retrieve or update order information
- Process and prepare orders received via EDI, manual, email, or through eCommerce & Marketplace sites
- Route orders using customer’s portal
- Generate UCC, shipping labels, Bill of Lading, and other necessary shipment documents.
- Constant monitoring EDI and eCommerce portal for new orders or any order changes.
- Releasing and confirming successful transmission of orders to the warehouse team including any special or compliance requirements and following up to ensure timely fulfillment, routing, and shipment.
- Daily follow up with carrier for missed pickup and no shows if needed.
- ERP system (manual or automated) entry, validating accuracy of order data, checking order quantities against available allocations, sending required order acknowledgements, billing and invoicing.
- Schedule pickup appointments with carriers as required (USPS, FedEx, UPS, LTL, FTL)
- Manage backorder processing or cancellation of orders.
- Review and analysis of chargeback reports, invoice disputes and resolutions.
- Prepare daily, weekly, and monthly order status reports for internal team and customers.
What you bring to the role:
- Bachelor’s degree in Business Administration or related fields
- 3+ years experience in order management in 3PL industry, warehouse, or distribution environment.
- Experience with ERP, OMS & EDI systems, particularly NetSuite and SPS Commerce
- Retail Compliance knowledge & experience
- Proficient in MS Office suite (Outlook, Word, Excel, Teams), import mapping, and light data analysis.
- Excellent verbal and written communication
- Excellent interpersonal and customer relations skills.
- Leadership and training role experience
- Self-starter, quick learner, detail-oriented, and proactive in completing responsibilities.
Location:
- This is an on-site, office-based role in Tustin, CA.
Salary:
- Starting at $26/hour
Perks and Benefits:
- 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
- 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
- Generous PTO policy + paid holidays
- Life Insurance
- Voluntary Life Insurance
- Disability Insurance
- Critical Illness Coverage
- Accident Insurance
- Healthcare FSA
- Dependent Care FSA
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Fully stocked kitchen
Skills Required
- Bachelor's degree in Business Administration or related field
- 3+ years experience in order management in 3PL, warehouse, or distribution environment
- Experience with ERP, OMS and EDI systems, particularly NetSuite and SPS Commerce
- Retail compliance knowledge and experience
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams), import mapping, and light data analysis
- Experience generating UCC, shipping labels, and Bills of Lading
- Experience scheduling carrier pickups and working with USPS, FedEx, UPS, LTL, FTL
- Experience managing backorders, cancellations, chargeback reports, invoice disputes and resolutions
- Excellent verbal and written communication skills
- Excellent interpersonal and customer relations skills
- Leadership and training role experience
- Self-starter, quick learner, detail-oriented, proactive
What We Do
Founded in 2011, Etekcity was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind. Today, Etekcity is now an international brand owner, serving a diverse e-commerce customer base in home improvement, consumer electronics, and outdoor equipment. By offering innovative, feature-rich products infused with the latest cutting edge technology and user-friendly designs, we have made tremendous strides in the e-commerce marketplace since our inception. Innovative thinking, thoughtful practicality and technological sophistication have been paramount to our continued success as a leading e-commerce brand in an extensive range of product categories. Our team is composed of bright, ambitious and creative-minded individuals with an unwavering passion for enriching the lives of those around us in new and exciting ways. While we’re an incredibly industrious bunch, we inspire our team members to be as happy and productive as possible by offering ample opportunities for growth, flexible work schedules and a casual, start-up like work environment where work and fun are not mutually exclusive. With multiple international branches and plans to expand our product outreach to physical storefront retail centers, we’re committed to becoming the world’s premier retailer of home goods and outdoor equipment. Building on better living isn’t just our slogan—it’s our promise to our valued team members too. #BuildingonBetterLiving.
