Pilmico Foods Corporation & Gold Coin Management Holdings are the integrated agribusiness and food companies of Aboitiz Equity Ventures, Inc. (AEV). Gold Coin is now fully-managed and owned by Pilmico International and to date, it is the largest investment in the Asia-Pacific region in their shared history.
Pilmico comprises four divisions: Flour, Feeds, Farms, and Trading; enabling growth to its partners through its consistent quality products and unparalleled supporting services. Meanwhile, Gold Coin is a pioneer in animal nutrition and the manufacturing of scientifically-balanced animal feed in Asia.
With their combined strengths, Pilmico & Gold Coin represent one of the largest privately-owned agribusinesses in the region, with over 2,900 partners throughout the multitude of production facilities across 11 countries in Asia.
In its journey moving forward, the Aboitiz Group will drive change for a better world by advancing business and communities. Armed with Pilmico and Gold Coin's mission of feeding humanity, they aim to take a leadership position in innovating the food value chain in the Asia Pacific.
Job DescriptionThe Order Management Analyst is responsible for managing and monitoring customer orders on a daily basis by planning and prioritizing delivery, allocating stocks, and tracking order status. The analyst ensures that every order is dispatched within the agreed service levels to achieve customer satisfaction.
Key Duties and Responsibilities
Order Processing and Monitoring
Accurately process customer orders, ensuring timely and correct entry into the system
Plots and consolidates orders to be served and orders for production request
Checks Sales Order status and plans target dispatch and/or delivery dates
Monitor and tracks status of booked Sales Orders from processing until delivery to customer
Reviews status of pending unserved orders
Stock Allocation and Management
Process Sales Order in SAP by allocating stocks
Generation of Outbound Delivery and printing of Loading Ticket
Prioritize and allocate available stock based on order urgency, customer priority, and agreed service levels
Provides Orders Dispatch Schedule to transport and loading team to ensure effective and efficient loading and delivery execution
Provides orders for production to FG Planner for planning of production request and inventory replenishment
Customer Communication
Provides updates on order delivery/dispatch schedule to Sales and Customers
Monitors order fulfillment cycle time and ensures that orders are fulfilled accurately and within the agreed service level
Escalates orders not served beyond 7 days to Logistics Manager and concerned TBM/RSMs to ensure that prompt action and disposition
Checks and ensures that all Sales Orders are valid for processing and delivery
Collaborates with concerned departments/teams (production, sales, transport, and warehouse), on issues affecting order fulfillment to prevent delays and ensure on-time customer order delivery
Ensures to provide regular updates on order status, shipment advice and delivery / shipping information to Sales & customers
Process Improvement
Participates and attends QIT Meeting and initiates innovation
Actively participates in company programs and generates ideas on process improvement, quality and increasing customer satisfaction
Submits regular reports on order fulfillment performance results
Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO
Performs other related activities that may be assigned by Immediate Superior
Education:
Bachelor’s degree of any course
Experience:
Minimum 6 months work experience related to Order Management, Warehouse Operations, Shared Services/Delivery, or Manufacturing is a plus.
License/s:
Not Applicable
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to effectively collaborate with cross-functional teams.
- Strong customer service orientation.
Knowledge:
- Knowledge of order processing and inventory management.
- Detail-oriented with a focus on accuracy and efficiency.
CRITICAL SKILLS OR COMPETENCIES REQUIRED:
- Proficient in computerized systems and application.
- Ability to work collaboratively with external parties.
- Detailed oriented and strong follow-up skills.
- Customer focus
- Must possess analytical and problem solving skills
- Good communication and organization skills
- Ability to handle multiple tasks and priorities
- With strong sense of urgency
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What We Do
PILMICO FOODS CORPORATION, the food and agribusiness subsidiary of Aboitiz Equity Ventures, is considered as one of the largest flour milling companies in the Philippines. We are primarily engaged in the manufacture of wheat flour and wheat by-products and have been ranked among the top three domestic flour producers in terms of sales. We import both soft and hard wheat, the primary raw material for our products, from the United States and Canada. All our flour products are fortified with Vitamin A and Iron, and certified with Halal and Sangkap Pinoy seal. Through our Research and Training facilities located in Luzon and Mindanao, we also offer technical services and bakery trainings to meet the needs of our stakeholders. Our products are distributed all over Philippines through distributors and dealers. We have also expanded the reach of our flour products to the ASEAN region, exporting to countries like: Vietnam, Thailand, Malaysia, Myanmar and Hongkong. True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth
