The Role
Processes customer orders across sales channels, including order verification, picking, packing, labeling, dispatch, delivery tracking, returns, and inventory updates. Coordinates with delivery partners, ensures accurate and damage-resistant packaging, resolves order-related issues, maintains fulfillment records, and reports low- or out-of-stock items.
Summary Generated by Built In
Job description
The order fulfilment Officer would be responsible for processing customer orders, coordinating picking, packing, inventory updates, dispatch, and delivery, while ensuring every order is accurate, well-packaged, and delivered promptly.
Role Summary
▪︎Receive, verify, and process customer orders from all sales channels.
▪︎Pick, pack, and prepare customer orders accurately according to company standards.
▪︎Ensure products are properly labelled, sealed, and packaged to prevent damage during transit.
▪︎Verify order accuracy before dispatch to minimize errors and customer complaints.
▪︎Coordinate with delivery partners and logistics providers to ensure timely order dispatch and delivery.
▪︎Track dispatched orders and follow up on deliveries until customers receive their orders.
▪︎Communicate delivery updates and resolve order-related issues promptly.
▪︎Maintain accurate records of orders, dispatches, returns, and deliveries.
▪︎Monitor inventory levels and promptly report low-stock or out-of-stock items.
▪︎Update inventory records after every fulfilled order.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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