Order Desk Associate

Reposted 10 Days Ago
Be an Early Applicant
Costa Mesa, CA, USA
In-Office
Entry level
Hardware
The Role
The Order Desk Associate processes customer purchase orders, manages order statuses, resolves issues, and maintains customer relationships, requiring strong analytical and communication skills.
Summary Generated by Built In

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

We are hiring an Order Desk Associate to support the order management element within BenQ.

Duties & Responsibilities:

Order Desk Associates help support the entire life cycle of a BenQ Order from creation to final product delivery to the customer. This support is both transactional and analytical.

  • Process customer purchase orders within the ERP system
  • Identifying and correcting transactional order issues
  • Provide order status, tracking, and backorder reports to customers
  • Process drop shipment orders by placing PO’s to vendors
  • Maintains customer relationships by responding to customer inquiries and supporting issue resolution
  • Miscellaneous tasks as needed

Required Experience, Knowledge, Skills, and Abilities:

  • Excellent time management, analytical, and organizational skills; strong attention to detail
  • Relationship builder with effective oral and written communication
  • Strong team player who collaborated well with others to solve problems, flexible and adaptable
  • Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle)

Education:

High School Diploma required

Compensation:

Based on experience, we offer a very competitive base salary plus bonus

Position Type:

  • Full-Time
  • Office-Based

Skills Required

  • Excellent time management, analytical, and organizational skills; strong attention to detail
  • Relationship builder with effective oral and written communication
  • Strong team player who collaborates well with others to solve problems
  • Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle)
  • High School Diploma
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The Company
HQ: Taipei
1,673 Employees
Year Founded: 1984

What We Do

Welcome to BenQ Corporation – a world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions. The spirit, as our very existence to improve the experience of life in every aspect, underlies our product development, business model, partnerships and corporate culture. It is also what inspires our dedicated employees and directs us in global citizenry. Because it matters, BenQ will continue to utilize substantial resources and proven expertise in product design, visual display, mobile solutions and network convergence technologies with the hope to delight the world, offering a broad range of products, services and solutions: digital projectors, professional monitors, interactive large-format displays, and LED lighting.

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