Orchard - Senior Account Manager

At Orchard, we believe creativity and technology should work hand-in-hand to invent better outcomes. We’re Australia’s leading health and wellness agency, blending modern marketing with science and powered by deep digital experience. Our work wins effectiveness awards and, more importantly, creates meaningful change for patients, HCPs, and the brands we partner with. 

We’re a fun, hardworking team that leaves egos at the door. Past that door? A collaborative studio filled with inspiring people, big ideas, and yes, free crumpets. 

We’re in need of a talented Senior Account Manager with awesome digital and print experience to work in our Healthcare team. This role blends client relationship management with hands-on project delivery across digital and print platforms. Fit the bill?

You’ll be the crucial link between our clients and internal teams, ensuring projects are delivered on time, within budget, and to the highest standard. You’ll also help shape strategic thinking and inspire creative solutions that align with our clients’ objectives.

The Senior Account Manager works with the Project Management and Client Services teams to deliver integrated (digital and print) projects to our Healthcare clients.

Client & Account Management

• Build strong, trusted relationships with clients and internal teams.
• Lead day-to-day management of accounts, ensuring exceptional service and delivery.
• Understand clients’ business, marketing goals, and competitive landscape.
• Collaborate with Business Directors on strategic planning and high-level conversations.
• Develop a strategic partnership with your client(s)
• Write day-to-day briefs that align the strategy of the brand, and hold internal briefing meetings
• Collaborate across departments to develop integrated, feasible concepts.
• Champion Orchard’s “Invent Better” mission through innovative thinking.
• Support new business pitches and identify opportunities within existing accounts.

Project Management

• Manage multiple digital and print projects (including websites, iPad and iPhone projects, emails, banners, in store merchandise, print collateral.)
• Meeting with or discussing requests with clients and scoping these requests
• Work closely with UX and creative teams to develop site maps and wireframes, quotes and print/digital solutions.
• Work collaboratively with internal teams to ensure the best solution is offered.
• Document the project scope in a detailed project definition
• Cost projects and manage the ongoing project budget and resources using Workbook
• Develop and maintain overall project schedules using Workbook
• Develop and maintain ongoing project documentation to ensure successful delivery i.e. risk log, change log, WIP documentation etc.
• Book resources and ensure that tasks are scheduled and completed according to schedule using both Workbook and Jira
• Document copy, creative, HTML, technical and finished art briefs and brief into internal staff and freelancers
• Manage communication with clients, including initial scoping meetings, client WIP meetings and progress updates
• Update the Orchard team on progress, provide insights and feedback based on lessons learned
• Effectively manage your time to ensure that concurrent projects are managed within project timelines and budgets
• Conduct testing and proofing, working independently or with the QA team.

Financial Management

• Responsible for day-to-day financial management of your clients
• Oversee all estimates and scopes created on his/her accounts
• Ensure that clients are efficiently charged for the work the agency has performed
• Ensure that any overages are addressed and then resolved in a timely and appropriate manner
• Understands the forecasting process and ensures that the manager is aware of any significant changes in scope or timings of a project in timely manner.
• Timesheets completed accurately and timely

• 4+ years advertising agency experience (preferably in healthcare or similarly regulated industry)
• Strong digital and print production experience
• Strong understanding of marketing and commercial strategy
• Strong oral and written communication and skills
• Excellent organisational skills
• Excellent communication, presentation, and organisational skills.
• Financial acumen and attention to detail.
• Proven ability to manage multiple projects and work collaboratively.
• A flexible, adaptable, and proactive approach
• Show a strong commitment to the Company’s core values of:
  Collaboration, Integrity, Curious & Brave
• Embrace and respect the Company’s community and environmental responsibilities

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

A Little About Orchard

We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.

We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.