Job Description:
Quevera is seeking a skilled and detail-oriented Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland.
This role provides hands-on support for Oracle hardware operating in Solaris and Linux environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
Job Responsibilities:
- Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
- Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
- Maintain the on-site ticketing queue for hardware and software requests.
- Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
- Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
- Escalate customer issues and concerns to leadership as needed.
- Coordinate with data center staff at remote locations to organize access for additional support.
- Create break/fix and work-order requests for access to local and remote locations.
- Maintain on-site spare inventory for local use.
- Follow government security policies.
- Conduct weekly customer checks to identify unspecified issues with supported hardware or software.
Minimum Requirements:
- Active TS/SCI clearance with Polygraph required.
- Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
- Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Why Join Quevera?
Award-Winning Culture
Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.
Outstanding Benefits
We invest in our employees and their families through a highly competitive benefits package, including:
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured iQTouch Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1
Skills Required
- Active TS/SCI clearance with Polygraph
- At least two years of in-depth experience troubleshooting Oracle and Sun systems hardware, firmware, and software problems
- Expertise troubleshooting Oracle and Sun systems hardware, firmware, and software issues
- Experience with firmware and software patching for Oracle and Sun Microsystems systems
What We Do
Quevera provides custom software engineering services across the entire spectrum of the software development lifecycle. We have extensive experience in partnering with our customers to gain a comprehensive understanding of the business problems presented to federal agencies, local governments, financial institutions, health care organizations and educators. Quevera is a company founded by a core group of technologists and business professionals who shared a revolutionary vision for how a software company could succeed while adhering to set of core values that governed its partnerships with its customers, employees and corporate partners. With over a century of combined experience in the government, intelligence and corporate sectors, we have the experience and technical know-how knowledge to first listen, understand and deliver innovative products and services designed to reach the core problem for unique business problems.
