Role Overview
We are seeking an Oracle Operations & Support Specialist with minimum 3 years of experience to support Oracle-related operational activities, and partner coordination.
This role is primarily operations-focused. The ideal candidate will combine strong coordination and communication skills with a foundational understanding of Oracle databases and technologies.
Key Responsibilities
- Manage all Oracle platforms, including but not limited to Oracle Partner Store, Oracle Royalty Management, Oracle Support Renewal, My Oracle Support, Collaborative Customer Engagement, Oracle MyLearn, and Oracle University.
- Manage Oracle eOPN renewals and complete all related administrative activities in a timely manner.
- Handle and respond to partnership-related matters, coordinating with relevant stakeholders as required.
- Support internal teams with certification processes, exam issues, and account setup/administration.
- Open, track, and follow up on support tickets with Oracle (MOS) for internal and customer-related issues.
- Respond to customer inquiries professionally and ensure issues are resolved or appropriately escalated within the required timeframe.
- Prepare proposals and quotations for Oracle licenses, local technology solutions, and related support services.
- Prepare the Bill of Materials (BOM) for proposed Oracle solutions and offerings, ensuring that all required products, licenses, services, and support components are accurately identified and included.
- Coordinate with Oracle, vendors, and third parties on ongoing activities and follow-ups.
- Support day-to-day Oracle Technology Services operations and ensure proper tracking of tasks and deliverables.
- Prepare presentations and supporting materials for Oracle Technology products, solutions, and offerings when required.
- Maintain continuous learning and development to stay up to date with Oracle technologies, products, platforms, processes, and industry developments.
- Maintain a high level of accuracy, attention to detail, and organization when handling Oracle-related administrative and operational activities.
- Ensure timely completion of assigned tasks while maintaining effective communication and coordination with internal and external stakeholders.
Requirements
Required Interpersonal Skills
- Strong communication skills with excellent command of English (written and verbal)
- Ability to work independently with minimal supervision
- Strong coordination skills and ability to work across multiple teams
- High attention to detail and strong follow-up discipline
- Proactive mindset with problem-solving capabilities
- Willingness to learn and continuously develop technical and functional skills
Educational Background & Technical Requirements
- Bachelor’s degree in computer science or a related field
- Basic knowledge of Oracle Databases
- Familiarity with Oracle Platforms
- Exposure to cloud technologies (preferably Oracle Cloud Infrastructure) is a plus
Benefits
Class A Medical Insurance
Annual Bonus
Skills Required
- Minimum 3 years of professional experience
- Bachelor's degree in computer science or a related field
- Basic knowledge of Oracle databases
- Familiarity with Oracle platforms
- Strong written and verbal English communication skills
- Ability to work independently with minimal supervision
- Strong coordination skills across multiple teams
- High attention to detail and follow-up discipline
- Proactive problem-solving capabilities
- Willingness to learn and continuously develop technical and functional skills
- Exposure to cloud technologies, preferably Oracle Cloud Infrastructure
What We Do
Optimiza, is a leading, regional Systems Integration and digital transformation solutions provider that supports its clients' pursuit of operational excellence and profitability. Our IP solutions cover a wide spectrum of sectors and provide clients with highly secure, user-friendly, versatile, and seamless systems in a variety of work areas including document management, healthcare, insurance, accounting, HR, and banking. With over 41 years of operational experience, hundreds of projects delivered, and intellectual capital that spans multiple industry sectors, Optimiza's team of over 400 experts is fully capable of integrating and delivering innovative consulting, business, and technology solutions with a commitment to excellence and client satisfaction.
