The candidate will execute a wide range of production support activities within Citi’s Third-party Source to Pay technology / Supply Chain functions, both quantitative and qualitative in nature to support Citi’s Procure to Pay application landscape.
- Primarily support the tracking of the portfolio of development initiatives, programs, risks, and issues within the milestone process, which is reported to the Technology Business Heads, and has high visibility across senior technology managers.
- Proven experience with Oracle ERP Applications across implementation, support and enhancement type of projects. Experience/Familiarity with a Supply Chain Operations organization is preferred but not required.
- Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs.
- Experience in Oracle P2P modules, iProcurement, Purchasing, iSupplier, ECC, and other procure to pay suite of modules
- Exposure to Oracle workflows, customization and solutioning approaches
- Resolve and perform root cause analysis on complex Production Support Issues Partners with business to understand their requirement needs. Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. Ensure procedural documents are up-to-date. Participate in User Acceptance testing (UAT) as needed.
- Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests
- Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed.
- Work with oracle Support for any product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions.
- Should be able to provide guidance for vendor support team
- Should have good understanding of ITIL Support process, Oracle financial applications
- Work on enhancements/change requests as part of legal & regulatory requirements
- Co-ordinate with multiple stakeholders to ensure timely delivery of BRDs, testing support, resolution of UAT issues and production migration support
- Provide analytical support by writing complex queries.
- Maintain positive and trusted working relationships with all business and internal stakeholders. Partners with business clients to understand their requirement needs.
- Schedule meetings as required, including preparation of meeting agendas and meeting minutes.
Job Skills/Qualifications:
- 12 plus years of relevant experience in Oracle ERP modules.
- Strong knowledge on Oracle ERP Procure to Pay suite of modules, version R12.1.3 or higher, iProcurement, Purchasing, iSupplier, ECC
- Good knowledge on AP, GL, AR
- Good knowledge on SQL/PL SQL queries
- Understanding of Oracle data models and integration with other modules
- Hands on experience in Oracle debugging techniques, excellent problem-solving skills
- Experience of using AI tools to enhance workflows and work products in Oracle ERP domain.
- Preferred experience interacting with multiple clients/users in an IT analyst role requiring strong organizational skills and business judgment.
- Demonstrated ability to methodically synthesize and analyze data with precise qualitative outputs.
- Attention to detail to ensure precision of data and overall quality of outputs.
- Experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc.).
- Ability to embrace and master new technologies and changing processes.
- Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere.
- Excellent follow-up skills with attention to detail and ability to multi-task, strong leadership skills, strong team-orientation and interpersonal skills, flexibility and strong analytical skills.
- Strong written/verbal communication skills.
- Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management.
- Motivated self-starter with a strong sense of urgency and possesses the ability to successfully manage multiple requests in a deadline-driven environment
Education:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
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Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required
- 12+ years of relevant experience in Oracle ERP modules
- Strong knowledge of Oracle ERP Procure to Pay modules, including R12.1.3 or higher, iProcurement, Purchasing, iSupplier, and ECC
- Knowledge of Accounts Payable, General Ledger, and Accounts Receivable
- Strong SQL and PL/SQL query skills
- Understanding of Oracle data models and integrations with other modules
- Hands-on experience with Oracle debugging techniques
- Experience using AI tools to enhance Oracle ERP workflows and work products
- Experience interacting with multiple clients or users in an IT analyst role
- Strong organizational, analytical, problem-solving, and business judgment skills
- Experience with Microsoft Office tools, including Word, Excel, PowerPoint, and Visio
- Ability to work independently with minimal supervision and in a team environment
- Strong leadership, interpersonal, communication, follow-up, and multitasking skills
- Bachelor’s degree or equivalent experience
- Master’s degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
