The Optimization Associate sits within the Optimization, Insights & Data team, part of Shared Services – Client Onboarding & Service. The OID team partners with business areas to understand how work is performed today, identify challenges and improvement opportunities, and develop solutions that increase efficiency, strengthen controls, and improve the client and employee experience. In this role, you will support initiatives from discovery through implementation, including meeting with stakeholders, facilitating process walkthroughs, gathering and analyzing information, documenting current-state processes, identifying root causes, and helping develop recommendations. You will also create process maps, presentations, project documentation, and other materials that clearly communicate what was learned and what should happen next.
Job Summary:
As an Optimization Associate in Shared Services – Client Onboarding and Service, you support initiatives from discovery through implementation to improve efficiency, strengthen controls, and enhance the client and employee experience. You gather and analyze information, document how work is performed today, and translate findings into practical recommendations. You create clear process maps, presentations, and project documentation that communicate what was learned and what should happen next. You manage your work with ownership and follow-through, raising risks and questions when appropriate.
Job responsibilities
- Support optimization initiatives from discovery through implementation, including measurement of approved changes
- Participate in and help facilitate process walkthroughs, interviews, and working sessions to understand current-state work
- Build relationships with business partners to gather information, clarify gaps, and validate findings
- Gather and analyze operational and process information to identify challenges, root causes, and improvement opportunities
- Document current-state processes and develop process maps, data inventories, and requirements
- Identify manual, inefficient, redundant, or unclear activities and help develop practical, sustainable solutions
- Synthesize complex information into clear findings and recommendations for stakeholders and leaders
- Develop professional presentations, project updates, and written materials that support decisions and next steps
- Track actions, timelines, risks, decisions, and supporting documentation to maintain delivery discipline
- Follow up with stakeholders to resolve open questions and confirm deliverables meet expectations
- Lead smaller, lower-complexity initiatives with guidance as experience develops
Required qualifications, capabilities, and skills
- Experience in business operations, process improvement, business analysis, project delivery, data analysis, or a related area
- Strong analytical and problem-solving skills, including root-cause thinking and practical recommendation development
- Strong interpersonal skills and comfort engaging with peers, clients, and stakeholders
- Ability to ask effective questions, follow up, and obtain the information needed to complete work
- Ability to gather information, identify patterns or gaps, and communicate findings clearly
- Strong organizational skills and attention to detail across multiple assignments and deadlines
- Strong written and verbal communication skills
- Ability to create structured, professional documents and presentations
- Demonstrated ownership, reliability, and follow-through
- Ability to work collaboratively while also completing assigned work independently
Preferred qualifications, capabilities, and skills
- Bachelor’s degree or equivalent professional experience
- Experience with process mapping, requirements gathering, operational analysis, or project delivery
- Experience preparing presentations, process documentation, status updates, or written recommendations
- Familiarity with Lean, Six Sigma, Agile, or similar process-improvement approaches
- Experience in financial services, operations, client onboarding, client service, or another structured business environment
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Experience in business operations, process improvement, business analysis, project delivery, data analysis, or a related area
- Strong analytical and problem-solving skills, including root-cause thinking and practical recommendation development
- Strong interpersonal skills and comfort engaging with peers, clients, and stakeholders
- Ability to ask effective questions, follow up, and obtain information needed to complete work
- Ability to gather information, identify patterns or gaps, and communicate findings clearly
- Strong organizational skills and attention to detail across multiple assignments and deadlines
- Strong written and verbal communication skills
- Ability to create structured, professional documents and presentations
- Demonstrated ownership, reliability, and follow-through
- Ability to work collaboratively while completing assigned work independently
- Bachelor's degree or equivalent professional experience
- Experience with process mapping, requirements gathering, operational analysis, or project delivery
- Experience preparing presentations, process documentation, status updates, or written recommendations
- Familiarity with Lean, Six Sigma, Agile, or similar process-improvement approaches
- Experience in financial services, operations, client onboarding, client service, or another structured business environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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