The Role
Sell and fit eyewear and accessories, interpret prescriptions, collect measurements, create lab work orders, dispense and adjust glasses, perform minor repairs, manage orders and patient communications, maintain displays and cleanliness, and collaborate with technicians and store staff to ensure customer satisfaction.
Summary Generated by Built In
Job Summary & Responsibilities
Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.
- Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
- Develops own clientele from providing outstanding service and obtaining referrals
- Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
- Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
- Retrieves patient charts and electronic health records
- Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
- Educates patients on proper eyeglass and contact lens care
- Collect eye and face measurements to ensure proper fit
- Interprets prescriptions written by optometrist and ophthalmologist
- Creates work orders for lab technicians, specifying information on lenses needed
- Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
- Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
- Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
- Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
- Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
- Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
- Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
- Restocks retail boards with new merchandize
- Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
- Collaborates with technicians, front desk associates, Managers, and Optometrist.
- Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
- High School Diploma
- Minimum of one-year experience working as an Optician strongly preferred
- Experience with HIPAA requirements preferred
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Excellent customer service skills and pleasant demeanor, experience with sales preferred
- Manual dexterity and hand-eye coordination
- Dependability and punctuality
- Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day
$19.00 - $27.00 per hour
Compensation & BenefitsBenefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*Skills Required
- Sell eyewear and eyewear accessories; develop clientele and obtain referrals
- Fit frames and dispense lenses with correct prescription and measurements
- Collect eye and face measurements (PD, pupillometer) to ensure proper fit
- Interpret prescriptions written by optometrists and ophthalmologists
- Create work orders for lab technicians specifying lens information
- Dispense glasses: inspect product, check fit, adjust, and perform minor repairs
- Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers
- Retrieve patient charts and electronic health records; handle patient calls and order status updates
- Provide exceptional customer service, educate patients on lens care and product options
- Maintain and restock frame displays, clean and organize store and workbench areas
- Understand product issues and accurately answer questions regarding insurance, warranty, pricing, promotions
- High School Diploma
- Minimum of one-year experience working as an Optician
- Experience with HIPAA requirements
- Strong organizational skills and attention to detail
- Strong verbal and written communication skills
- Excellent customer service skills and pleasant demeanor; sales experience preferred
- Manual dexterity and hand-eye coordination
- Dependability and punctuality
- Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day
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The Company
What We Do
AEG Vision is a rapidly growing network of eyecare professionals providing full-scope optometry. The company helps patients take care of their vision and provides solutions for optometric practitioners, offering support for those who wish to continue serving patients or those looking to exit their practice by transferring the complexities of practice management to AEG Vision.
