The Role
The Optical Assistant creates a welcoming environment, provides style advice, shares knowledge about lenses, adjusts frames, and manages sales processes for customers.
Summary Generated by Built In
Company Description
Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.
We are looking for an Optical Assistant in London Brewer Street, 8 hours.
What our Optical Assistant do
- Create a welcoming vibe by making every customer feel seen and excited to be in store.
- Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
- Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
- Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
- Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.
What we offer
- £14.80 per hour, plus up to 16% monthly bonus when store targets are reached.
- Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
- We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
- See in style with up to two free pairs of glasses per year, plus discounts for friends and family.
- A culture to love through frequent and memorable team events.
- Time to grow with unlimited access to our internal learning portal.
Skills Required
- Customer service experience
- Knowledge of optical products
- Ability to make customers feel welcome and valued
Am I A Good Fit?
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The Company
What We Do
Hi, we’re Ace & Tate and we make glasses. It sounds fairly simple, and that’s the whole point. We’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear at an affordable price. Great fits that last, for all eyes. With 650 eyewear experts across 85 lively and impressive (if we may say so ourselves) stores in 9 countries, we're here to guarantee our customers always enjoy the view.
