In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this PositionWe are seeking an Operations Support Training Coordinator to join our Life Communications Training Team. In this vital role, you will be responsible for coordinating, delivering, and improving training programs designed to prepare new hires for success as Customer Service Representatives (CSRs). You will manage training schedules, select appropriate training methods, and administer assessments to ensure knowledge retention and performance readiness. Your contributions will directly impact the quality and effectiveness of our customer service team.This is a hybrid position that requires working onsite in the Duluth, Georgia office multiple days each week.
Hours: Varied depending on need: 8am – 5pm/9am – 6pm
The estimated salary range for this role: $55KResponsibilities & Qualifications
Job Duties and Responsibilities:
- Provide support to Client Services and Field Solutions for New Hire , Career Path and Continuing Ed training
- Provide both in in-person and online training and support to New Hires for a successful completion of Life Technical training. This includes but is not limited to:
- Company Philosophy
- Life Insurance Products
- Schedule Adherence
- Call Management
- Customer Service
- Communicate with our Quality Monitoring team to determine training opportunities
- Remain up to date on processes, techniques, and systems and ensure that training materials are updated as needed
- Support Company initiatives to both the Team and Field Leaders
- Works with the training team on all eLearning material for development
- Assess training needs through feedback, surveys, and performance data to continuously improve content and delivery.
- Monitor and evaluate the effectiveness of training programs, adjusting as needed for optimal outcomes
Qualifications
- Bachelor's degree or equivalent work experience
- 3 years proven experience in training, or coaching, preferably within the financial services/life insurance industry in a call center or customer service environment.
- Excellent Microsoft Office skills including Excel, Word, and PowerPoint.
- Self-starter and fast learner with the ability to work both independently and as part of a team
- Strong communication, problem solving, and analytical skills
- Proficiency in using technology to facilitate effective learning environments
- Ability to multitask and develop effective training aids and materials.
Why Join Us?
This is an opportunity to make a measurable impact by shaping the skills and knowledge of our customer-facing teams. If you’re passionate about training, thrive in a dynamic environment, and enjoy developing others, we invite you to apply
FLSA status:
This position is exempt (not eligible for overtime pay):
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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What We Do
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 129,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 40 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI."
Primerica’s focus is on serving the needs of middle-income consumers by providing products such as term life insurance, mutual funds, annuities, and more. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, Georgia, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
