Ops Sr Analyst

Posted 8 Days Ago
Be an Early Applicant
Charlotte, NC, USA
In-Office
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role
Provides research, reporting, reconciliation, and analytical support for Global Markets Operations. Runs reconciliation health controls, maintains reconciliation databases, investigates exceptions, supports client and regulatory reporting, identifies process improvements, and escalates risks. Partners with operations, trade, sales support, reconciliation teams, external agents, and subject matter experts on complex issues and initiatives.
Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!


Job Description:
This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Operations, sales, trading/underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Job expectations include performing Customer Identification Program and Customer Due Diligence refresh processes.


LOB Job Description:

This job is will support Global Accounting & Reconciliation as a member of the Control and Reporting team. Functions include but are not limited to: Reconciliation data governance, running and implementing controls to reduce risk across the recon utility, generating reconciliation reports to support global markets operations, and overall support of the operating model. This job will be responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Operations, sales, trading/underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business.


Responsibilities:

  • Run metric based controls that measure the health of the reconciliation space and report the findings of those controls to risk partners
  • Maintaining the reconciliation database, including updating functions and functional ownership
  • Liaising with Global Markets Operations (GMO) and Reconciliation partners to solve complex recon problems
  • Maintains accuracy of client portfolio using internal and external comparison tools
  • Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
  • Explores methods to enhance processes, further reduce risks, and boost client experience
  • Partners with colleagues on the trade and sales support teams, as well as external agents
  • Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
  • Escalates potential risks and exposures to manager in a timely manner
  • Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Qualifications:

  • 2+ years of intermediate-level Excel experience.
  • 1-3 years of experience with reconciliation systems/design
  • 1-3 years of experience in the financial services industry​
  • Presentable, confident and client focused.
  • Excellent communication skills (written and verbal) and ability to present to an audience.
  • Ability to work under pressure in a team environment.
  • Demonstrated experience liaising with and influencing all levels of the firm and people with different experiences and backgrounds.
  • Self-motivated and inquisitive. Successful candidate will be able to manage own time, prioritize to meet tight deadlines and know when to escalate.
  • Strong focus on attention to detail.
  • Proven process improvement experience.
  • Demonstrated ability to manage multiple priorities/tasks.
  • Demonstrated ability/willingness to continuously learn on the job.
  • Demonstrated ability to problem solve.

Desired Qualifications:

  • Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access
  • Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

  • Attention to Detail
  • Critical Thinking
  • Data Collection and Entry
  • Recording/Organizing Information
  • Research
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations
  • Problem Solving
  • Quality Assurance
  • Risk Management
  • Adaptability
  • Customer and Client Focus
  • Prioritization
  • Result Orientation
  • Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills Required

  • 2+ years of intermediate-level Microsoft Excel experience
  • 1-3 years of experience with reconciliation systems or design
  • 1-3 years of experience in the financial services industry
  • Presentable, confident, and client-focused
  • Excellent written and verbal communication skills, including ability to present to an audience
  • Ability to work under pressure in a team environment
  • Experience liaising with and influencing people at all levels
  • Self-motivated, inquisitive, and able to manage time, prioritize deadlines, and escalate issues
  • Strong attention to detail
  • Proven process improvement experience
  • Ability to manage multiple priorities and tasks
  • Willingness to continuously learn on the job
  • Problem-solving ability
  • Familiarity with the full Microsoft Office Suite, including Word, Outlook, and Access
  • Experience with data analysis, database maintenance, data collection, filtering, cleaning, pattern identification, interpretation, and presentation

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
  • Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
  • Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.

Bank of America Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Gallery

Gallery

Similar Jobs

Nasuni Logo Nasuni

Operations Analyst

Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Easy Apply
Remote or Hybrid
United States
550 Employees
In-Office or Remote
10 Locations
6977 Employees
83K-118K Annually
In-Office
3 Locations
8926 Employees
62K-103K Annually

Fitch Irick Management LLC Logo Fitch Irick Management LLC

Operations Analyst

Real Estate • Social Impact
In-Office
28209-3221, Charlotte, NC, USA
750 Employees

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account