The Role
The Operations Manager leads fleet maintenance operations, ensuring service quality and efficiency across locations, while managing teams and driving improvement initiatives.
Summary Generated by Built In
Role Summary
The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.
The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.
Key Responsibilities
- Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
- Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
- Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
- Recruit, onboard, train, and manage technicians and operational staff across locations
- Provide leadership, coaching, and performance management to ensure high team productivity and engagement
- Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
- Oversee scheduling and resource allocation to support 24/7 operations where required
- Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
- Manage operational budgets, control costs, and support financial planning activities
- Support expansion into new locations by establishing processes, teams, and operational readiness
Requirements
- 8+ years of experience in fleet operations, automotive service management, or a related field
- Proven experience managing multi-site operations or large-scale teams
- Strong understanding of service delivery, KPIs, and operational performance management
- Experience in 24/7 or high-availability operational environments
- Demonstrated leadership skills with the ability to manage, motivate, and develop teams
- Strong stakeholder management and communication skills
- Financial awareness with experience in budgeting and cost control
- Experience with electric vehicles or advanced automotive technologies is a strong advantage
- Fluent English required; German mandatory; Spanish is a plus
What We Offer
- Long-term, stable opportunity in a growing operational environment
- Exposure to modern vehicle technologies and large-scale operations
- Opportunity to lead and scale teams across multiple locations
- Ongoing training and professional development
Skills Required
- 8+ years of experience in fleet operations, automotive service management, or a related field
- Proven experience managing multi-site operations or large-scale teams
- Strong understanding of service delivery, KPIs, and operational performance management
- Experience in 24/7 or high-availability operational environments
- Demonstrated leadership skills with the ability to manage, motivate, and develop teams
- Strong stakeholder management and communication skills
- Financial awareness with experience in budgeting and cost control
- Experience with electric vehicles or advanced automotive technologies is a strong advantage
- Fluent English required; German mandatory; Spanish is a plus
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The Company
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
