Workforce Management Technical Reporting Coordinator at American Auto Shield (Remote)

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Make an impact and LOVE what you do! AAS, Services LLC specializes in Vehicle Service Contract development and automotive claims administration. Our team's combined industry experience, complemented by our partnerships, allows us to develop and deliver products that provide superior coverage and service. We're always working to provide the best service for our customers, with the best work environment for our employees who provide that service.
Position Overview
As a Workforce Management Technical Reporting Coordinator you are primarily responsible for designing, running, validating, and distributing workforce management and business reports for multiple lines of business. Reports can be scheduled or ad-hoc based-on business requirements.
  • Compiles, sorts, and verifies accuracy of data to be entered, analyzed, and distributed.
  • Designs, generates, maintains, and manages updates to workforce management, operations, and business reports.
  • Responds to inquiries regarding entered data and reports as requested.
  • Manages ad-hoc and ongoing reporting requests from leadership teams for multiple lines of business and company support departments.
  • Routinely reviews data and system reports to verify overall data integrity. Investigates data discrepancies to find and correct root cause.
  • Enters data into Excel, Access, Power BI, and other tracking/presentation software as required.
  • Identifies, investigates, and implements new technology and supporting tools to optimize speed and efficiency of workforce and business management reporting.
  • Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
  • Integrity and Accountability
  • Collaboration
  • Communication - Written
  • Commitment to Customer Service Excellence
  • Data Management
  • Innovation
  • Process Excellence
  • Project Management

Required Experience, Skills & Abilities
  • Must have proficient experience in Microsoft Office Suite with an emphasis on Access, and Excel (Look-up files, Macros/VBA, Formulas, Pivot Tables). SQL experience is a plus.
  • Experience creating reports for display and distribution to multiple levels of leadership.
  • Ability to work with and understand functional requirements of reporting requests from multiple departments and teams with varied technical expertise.
  • Remain calm and professional in stressful situations.
  • Excellent written and verbal skills.
  • Friendly, courteous, service-oriented, and flexible.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Experience resolving routine problems on a regular basis.
  • Ability to work independently with minimal supervision.

Required Education/Certifications
  • High School or equivalent; or two-years related experience and/or training; or equivalent combination of education and experience.
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Candidate Location Eligibility:
Austin, TX
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Detroit, MI
Hampton Roads, VA
Houston, TX
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Lexington, KY
Louisville, KY
Memphis, TN
Miami, FL
Nashville, TN
Oklahoma City, OK
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Richmond, VA
San Antonio, TX
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK

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