Workforce Management Technical Reporting Coordinator at American Auto Shield (Remote)

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Make an impact and LOVE what you do! AAS, Services LLC specializes in Vehicle Service Contract development and automotive claims administration. Our team's combined industry experience, complemented by our partnerships, allows us to develop and deliver products that provide superior coverage and service. We're always working to provide the best service for our customers, with the best work environment for our employees who provide that service.
Position Overview
As a Workforce Management Technical Reporting Coordinator you are primarily responsible for designing, running, validating, and distributing workforce management and business reports for multiple lines of business. Reports can be scheduled or ad-hoc based-on business requirements.
  • Compiles, sorts, and verifies accuracy of data to be entered, analyzed, and distributed.
  • Designs, generates, maintains, and manages updates to workforce management, operations, and business reports.
  • Responds to inquiries regarding entered data and reports as requested.
  • Manages ad-hoc and ongoing reporting requests from leadership teams for multiple lines of business and company support departments.
  • Routinely reviews data and system reports to verify overall data integrity. Investigates data discrepancies to find and correct root cause.
  • Enters data into Excel, Access, Power BI, and other tracking/presentation software as required.
  • Identifies, investigates, and implements new technology and supporting tools to optimize speed and efficiency of workforce and business management reporting.
  • Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
  • Integrity and Accountability
  • Collaboration
  • Communication - Written
  • Commitment to Customer Service Excellence
  • Data Management
  • Innovation
  • Process Excellence
  • Project Management

Required Experience, Skills & Abilities
  • Must have proficient experience in Microsoft Office Suite with an emphasis on Access, and Excel (Look-up files, Macros/VBA, Formulas, Pivot Tables). SQL experience is a plus.
  • Experience creating reports for display and distribution to multiple levels of leadership.
  • Ability to work with and understand functional requirements of reporting requests from multiple departments and teams with varied technical expertise.
  • Remain calm and professional in stressful situations.
  • Excellent written and verbal skills.
  • Friendly, courteous, service-oriented, and flexible.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Experience resolving routine problems on a regular basis.
  • Ability to work independently with minimal supervision.

Required Education/Certifications
  • High School or equivalent; or two-years related experience and/or training; or equivalent combination of education and experience.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of American Auto Shield

What are some social events your company does?

Working with a remote team has been a challenge coordinating social events, but we’ve overcome it with virtual happy hours, team lunches, and special events like virtual haunted house tours over Teams. Even though I do not live in the same state with the majority of my team, I feel really connected to them due to our virtual events.


Associate Vice President - People Services

What kinds of technical challenges do you and your team face?

In Data Science, we face challenges implementing a cloud-based infrastructure to solve big data machine learning problems. We are developing machine learning classification models that will help predict customer claim and complaint events, as well as, data visualization processes to illuminate patters of customer behavior and intent.


Senior Data Scientist

What makes someone successful on your team?

It’s the energy and attitude they bring. Showing up every day, being present for our customers – external and internal, and maintaining a can-do attitude translate into success. Work hard, execute, and have a learning mindset. Ask for help when you need it, make good decisions, and don’t be afraid to fail.


EVP - Operations/Business Development

What is your vision for the company?

My vision for AAS is to take reporting and analytics to the next level and beyond so our employees can use their skills to add value, enjoy their work, and make AAS the best place to work. I encourage my team to present and discuss their ideas as well as having one or more challenge ideas, to keep the questions flowing and ideas moving.


VP of FP&A and Data Governance

How does your team reward individual success?

The FP&A team awards individual success with professional growth. This includes promotions, salary increases, performance bonuses and additional projects/responsibilities.


Associate Vice President - FP&A

What are American Auto Shield Perks + Benefits

American Auto Shield Benefits Overview

At American Auto Shield, we’re working to provide the best service for our customers, with the best work environment for our employees who provide that service. We offer full and part-time positions with competitive compensation, comprehensive benefits, pet insurance, fun virtual company events, paid holidays, floating holidays and paid time off.

Partners with Nonprofits
American Auto Shield recognizes the importance of serving our communities. We’re proud to have helped support and raise awareness for multiple nonprofits.
Friends outside of work
Intracompany committees
American Auto Shield has engagement and wellness committees, as well as, a newly implemented engagement platform.
Open door policy
Team owned deliverables
Team based strategic planning
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Pet insurance through Nationwide is offered to all employees.
Wellness Programs
American Auto Shield's wellness committee provides wellness challenges, as well as, monthly wellness funds.
Mental Health Benefits
American Auto Shield offers an EAP that includes resources such as mindfulness apps.
Retirement & Stock Options Benefits
401(K) Matching
American Auto Shield offers 100% vesting at 90 days of employment.
Performance Bonus
American Auto Shield offers an incentive bonus based on quarterly/semi-annual goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
American Auto Shield offers employees the opportunity to work fully remote.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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