VP I, Client Computing (Las Vegas, NV)

| Las Vegas, NV
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Position Summary

Credit One Bank is looking for a Vice President, Client Computing who will play a key role in evaluating, designing, implementing, and monitoring end user devices for availability, performance, security, and recovery. It also includes the use of the relevant management tools to support these systems. The post-holder will also assist the Infrastructure team in the provision and delivery of the client computing infrastructure & services. These systems include Desktops, (Hardware/Software), peripherals, Conferencing services, Microsoft O/S, related software/its configuration, and related security systems. Additionally, the post-holder will be responsible for building a user- and business-centric strategic roadmap and evaluate the impact of BYOD strategies, app architecture, device selection, and governance.

Summary of Essential Job Functions
  • Support and maintain operations of Hardware/Software, configuration and installation services for PCs, laptops, mobile devices, and related peripherals, using remote tools as required
  • Assist the technology leadership team in liaising with system users and EUC Support and in developing service improvements
  • Assist the technology infrastructure team in managing and maintaining accurate records of hardware and software systems and service configurations and incorporate into the EUC Change Management Process
  • Provide user departments advice for the optimum use of hardware and software and associated technologies
  • Monitor the efficient use of End User services and address the nature of any misuse of the Authority's resources
  • Liaise with EUC staff for the installation and provision of EUC hardware systems and software
  • Ensure all logged incidents are consistently acknowledged, prioritized, investigated, owned, and resolved to agreed targets as defined in the Service Level Agreement
  • Ensure all changes in the live environment are controlled through Change Management procedures - where applicable
  • Attempt to resolve reported incidents at the first point of contact with set procedures and to customer needs, utilizing remote support tools where possible
  • Ensure all activities are carried out in compliance with industry Regulations and any other legal requirement (e.g., Health & Safety, Data Protection, Access to Information etc.) or relevant organizational guideline (e.g., Information Security Policy)
  • Take responsibility for your own learning and development and take part in any training considered relevant to this role

Position Requirements
  • Bachelor's degree in an engineering discipline or technical certification in Windows Server 2012/2016 Administration or equivalent work experience
  • 7+ years multi-national enterprise (1000+ users) experience with Microsoft Windows, Mac, and Linux Clients
  • Knowledge of Active Directory and Group Policy
  • Knowledge of Windows networking including DHCP, DNS, WINS
  • Knowledge of hardware component repair (Desktop, Laptop, Printer)
  • Knowledge of the major client software packages (MS Office, Oracle, Adobe, etc.)
  • Knowledge using SCCM (System Center Configuration Management)
  • Ability to successfully manage a group of computer technicians
  • Strong customer service and excellent communication skills along with the ability to mentor others in a team environment
  • Strong analytical skills with demonstrated problem solving ability
  • Self-starter with the ability to independently resolve problems
  • Ability to perform effectively in a fast-paced environment with short timelines
  • Customer-centric and Service minded
  • Ability to interact with all levels of users (end-users/executives)
  • Ability to work effectively independently and in a team-oriented environment
  • Occasional travel may be required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable candidates with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use hands to finger, handle, feel, talk, and hear; reach with hands and arms. Must possess the ability to effectively hear and communicate. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at CreditOneBank.com and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn. We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we'll help you be your best and support you so you can reach your full potential. Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details
  • Job Family O2 - Vice President
  • Pay Type Salary

Apply Now
More Information on Credit One Bank
Credit One Bank operates in the Fintech industry. The company is located in Las Vegas, NV. Credit One Bank was founded in 1984. It has 844 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 46 open jobs at Credit One Bank, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Credit One Bank's full profileFind similar jobs