Information Technology

The Information Technology team supports almost every area of the Bank. Utilizing technology solutions to collect and interpret data for business strategies and providing infrastructure for all business operations. Puneet Rawal, the Chief Information Officer for Credit One Bank, explains why an IT professional should join his team by bringing up one word repeatedly: Growth, with a capital G. ""Individuals who have growth aspirations for their career will not find a better place. You want to be in a growing company that can support your growth. We provide that unique mix." Click here to learn more about the IT team.

Position Summary

Credit One Bank is looking for a Vice President, Client Computing who will play a key role in evaluating, designing, implementing, and monitoring end user devices for availability, performance, security, and recovery. It also includes the use of the relevant management tools to support these systems. The post-holder will also assist the infrastructure team in the provision and delivery of the client computing infrastructure & services. These systems include Desktops, (Hardware/Software), peripherals, Conferencing services, Microsoft O/S, related software/its configuration, and related security systems. Additionally, the post-holder will be responsible for building a user- and business-centric strategic roadmap and evaluate the impact of BYOD strategies, app architecture, device selection, and governance.

Essential Job Functions:

• Support and maintain operations of Hardware/Software, configuration and installation services for PCs, laptops, mobile devices, and related peripherals, using remote tools as required
• Assist the technology leadership team in liaising with system users and EUC Support and in developing service improvements
• Assist the technology infrastructure team in managing and maintaining accurate records of hardware and software systems and service configurations and incorporate into the EUC Change Management Process
• Provide user departments advice for the optimum use of hardware and software and associated technologies
• Monitor the efficient use of End User services and address the nature of any misuse of the Authority's resources
• Liaise with EUC staff for the installation and provision of EUC hardware systems and software
• Ensure all logged incidents are consistently acknowledged, prioritized, investigated, owned, and resolved to agreed targets as defined in the Service Level Agreement
• Ensure all changes in the live environment are controlled through Change Management procedures - where applicable
• Attempt to resolve reported incidents at the first point of contact with set procedures and to customer needs, utilizing remote support tools where possible
• Ensure all activities are carried out in compliance with industry Regulations and any other legal requirement (e.g., Health & Safety, Data Protection, Access to Information etc.) or relevant organizational guideline (e.g., Information Security Policy)
• Take responsibility for your own learning and development and take part in any training considered relevant to this role

Position Requirements:

• Bachelor's degree in an engineering discipline or technical certification in Windows Server 2012/2016 Administration or equivalent work experience
• 7+ years multi-national enterprise (1000+ users) experience with Microsoft Windows, Mac, and Linux Clients
• Knowledge of Active Directory and Group Policy
• Knowledge of Windows networking including DHCP, DNS, WINS
• Knowledge of hardware component repair (Desktop, Laptop, Printer)
• Knowledge of the major client software packages (MS Office, Oracle, Adobe, etc.)
• Knowledge using SCCM (System Center Configuration Management)
• Ability to successfully manage a group of computer technicians
• Strong customer service and excellent communication skills along with the ability to mentor others in a team environment
• Strong analytical skills with demonstrated problem solving ability
• Self-starter with the ability to independently resolve problems
• Ability to perform effectively in a fast-paced environment with short timelines
• Customer-centric and Service minded
• Ability to interact with all levels of users (end-users/executives)
• Ability to work effectively independently and in a team-oriented environment
• Occasional travel may be required

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Please contact the recruiter for this position to learn more. (**If there are physical requirements beyond a standard office job, please detail them here.) Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

• Job Family O2 - Vice President
• Pay Type Salary

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