Telecommunication Voice Manager at Optum (Greater Denver Area)

| Greater Denver Area
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The ideal location is on the West Coast or in the Mountain time zone. There may be required travel to offices Post Covid and proof of vaccination will be required at that time to enter office locations.
Primary Responsibilities:
  • Lead a national team of network and communication professionals responsible for designing and supporting Telecommunications platforms that support business functions across the organization. Team size could vary from 10-20 people based on growth
  • Direct a team of technology professionals to build scalable, resilient, and value-adding technology systems, in addition to strategically working with other IT groups to install, maintain, and manage the network systems as a key component of the overall infrastructure
  • Participate in the execution of the company's Information Technology vision and strategies and implement technology that supports the supports the vision and drives business growth
  • Be comfortable managing a team of 10-12 staff/engineers in multiple locations (this includes hiring, training, staff development, performance management and annual performance appraisals), and be capable of driving the design of highly-scalable, highly-available network solutions to meet business and clinical requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 10+ years of work experience and SME knowledge of network industry, operations, technology, and equipment
  • 3+ years or more as a Manager or Supervisor in charge of Telecom or voice contact center staff
  • Solid knowledge 4 years or more of the following
    • Regulatory environment and the business impact of proposed and adopted regulatory changes.
    • Leadership presence and adeptness with how to effectively address various levels throughout the organization
    • Expert level Business acumen & problem solving aptitude
  • Ability to travel in the US is required around 25% as needed
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • BA/BS degree in IT or related field
  • Certifications or credentials related to voice and data Telecommunications
  • Strong analytical, communication, management, and relationship skills
  • Ability and desire to thrive in a very fast-paced, team-oriented environment
  • Ability to juggle and manage multiple priorities and manage the expectations of your stakeholders and peers
  • Strong attention to detail and organizational skills
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
  • Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Telecommunication Voice Manager, Colorado, Denver, CO
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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
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Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
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Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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