CSC Corptax
CSC Corptax® is a B2B software development company, providing technology-based tax solutions.
Dallas-Fort Worth, TX
Remote

Technical Support Engineer at CSC Corptax

| Dallas-Fort Worth, TX +1 more | Remote
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Job Description
The safety and security of CSC Corptax's current and prospective employees, customers, and the communities we serve are our top priorities.
Due to coronavirus (COVID-19) concerns, we've transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our candidates.
We're always in search of top talent to join the CSC Corptax family. If you're looking for a career change, don't hesitate to apply or reach out to us.
The Technical Support Engineer position within the Support organization is primarily responsible for working with Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products. The Technical Support Engineer develops a high level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions.
The Technical Support Engineer primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature. This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position.
POSITION RESPONSIBILITIES
  • Provide technical support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization.
  • Document all customer inquiries in the Corptax case tracking system.
  • Provide appropriate solutions to all customer inquiries.
  • Create new solutions where necessary and recommend changes to existing solutions.
  • Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
  • Develop and sustain technical knowledge of Microsoft enterprise systems and related information technologies.
  • Develop proficiency in all Corptax products from a technical perspective.
  • Perform release testing of customer scenarios prior to a new Corptax product release.
  • Assist on various projects as assigned.

POSITION QUALIFICATIONS
  • Relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.
  • Bachelor's degree in a technology field is preferred or relevant experience.
  • Microsoft certifications preferred.
  • High standards of customer service, support, honesty, and integrity.
  • Ability to quickly learn Corptax technologies.
  • Ability to accurately and completely document case information into the Corptax case tracking software.
  • Ability to take initiative in identifying, addressing and resolving day to day issues and challenges.
  • Strong, positive attitude and work ethic desired.
  • Strong team focus with the discipline to work independently.
  • Excellent written and verbal communication skills.
  • Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion.

WHAT WE CAN OFFER YOU
  • Career ownership with commission-bonus program recognizing individual performance; paid monthly
  • Excellent benefits for you and your family, including:
    • 401(k) with 6% employer match
    • Medical, dental, and life insurance (spouse and dependent life)
    • Free basic vision
    • Generous time off
    • Paid holidays
    • Tuition reimbursement
    • AND MORE!
  • Business casual dress code
  • Learning and career development resources and mentoring to grow your career within the sales Team
  • Flexible schedule, including remote work options, to support work-life balance
  • New, modern workspace environment with sit-to-stand desk

Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We're empowered to do what's right for each other and our customers. Though we have many diverse employees, we're one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion-we call it being genuine. CSC Corptax is an equal opportunity employer.
WHO WE ARE
CSC Corptax is a market leader in cutting-edge commercial tax software and process solutions. For more than 45 years, we've supported the evolving tax needs of the world's most recognizable organizations. CSC Corptax provides solutions to a multitude of Fortune 1000 firms, including more than 50% of the Fortune 500 and 60% of the Fortune 100. To find out more, please visit corptax.com.
#remote #corptax #LI-Remote #BI-Remote
About Us
CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion-we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account. We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit/stand workstations, digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.
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Candidate Location Eligibility:
Chicago, IL

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
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What are CSC Corptax Perks + Benefits

CSC Corptax Benefits Overview

CSC Corptax® is a B2B technology company, transforming the business of corporate tax through innovative software solutions and business process expertise.

We offer an excellent Total Rewards package, which includes great benefits along with good work-life balance, and a fun, flexible, and collaborative environment. Our benefits include generous PTO and sick time packages, 6% 401(k) match, health/life/vision/dental coverage, tuition reimbursement, provided tools and training, flexible schedules and remote work options, casual work environments, and more!! We promote from within and encourage and support our teams to own their career development with us.

We've also expanded our remote work experience through enhancements to onboarding; virtual events (such as bingo, yoga and cooking classes, trivia nights, and more!), contests, and friendly competitions (with prizes!) to keep us connected; parent support; global employee teams; employee resource groups; and well-being resources.

Culture
Volunteer in local community
We are heavily involved in our local communities, participating in events such as Feed My Starving Children, Ladder Up, park clean up, and food/clothing drives, as well as matching employee donations.
Partners with Nonprofits
CSC Corptax partners with non-profits, such as Feed My Starving Children and Ladder Up, among many others through our CSC Gives Back program.
Friends outside of work
Eat lunch together
Intracompany committees
CSC Corptax has cross-functional groups dedicated to Employee Experience, as well as Diversity and Belonging.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We’re increasing diversity in leadership at all levels. Our Diversity and Belonging program leader is focused on continuous improvement and responding to employee feedback.
Unconscious bias training
Our Diversity and Belonging program manager provides unconscious bias training on a regular basis that is open to all leadership and associates.
Diversity Employee Resource Groups
The Strategic Equality Alliance (SEA) is a space for cultural networking, learning, and support. SEA is an all-inclusive allyship community and the overall governing body for our many employee groups.
Hiring Practices that Promote Diversity
Through our Community Ambassador Program we’re increasing the number of diverse candidates in our recruiting pipeline by expanding sources, partners, and hiring for diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSC Corptax offers Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), as well as Limited-Purpose Flexible Spending Accounts (LPFSA).
Disability Insurance
CSC Corptax offers Short-Term and Long-Term Disability Insurance.
Dental Benefits
Dental coverage starts the first working day of the month after your hire date. 100% Coverage Preventative & Diagnostic Care; 80% Coverage Basic Restorative Care; 50% Coverage Major Restorative Care.
Vision Benefits
CSC Corptax offers a Discount Vision Care Plan with the option of Basic EyeMed coverage at no cost for all employees and their dependents, as well a voluntary plan with additional coverage.
Health Insurance Benefits
Medical coverage starts the first of the month following your start date unless your start date falls on the 1st. We offer three tiers of comprehensive PPO plans as well as a prescription drug plan.
Life Insurance
CSC Corptax offers life insurance coverage for peace of mind and to help you protect your loved ones.
Wellness Programs
From discounts, to team Step Challenges, virtual yoga, and more, total well-being is encouraged. All employees and eligible family members have unlimited access to a personal health advocate.
Onsite Gym
Mental Health Benefits
CSC Corptax provides a no cost Employee Assistance Program as part of our benefits package. In addition, there are mental wellness resources, internal support groups, and events throughout the year.
Retirement & Stock Options Benefits
401(K)
CSC Corptax's 401(k) program offers an industry-leading 6% company match with 30 day vesting period.
401(K) Matching
CSC Corptax offers an industry-leading 6% company match on 401(k) contributions.
Performance Bonus
Match charitable contributions
Our Charitable Contribution Program supports charitable and community based organizations that address educational, cultural, and social issues and is built upon the foundation of employee commitment.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSC Corptax provides 12 weeks of fully paid maternity leave, as well as six weeks, fully paid parental and adoption leave for new parents.
Flexible Work Schedule
CSC Corptax has always offered flexible work schedules as well as remote work options across teams to support work-life balance.
Remote Work Program
Our remote-friendly culture includes work from home full-time roles, hybrid work options, and in-office roles with flexibility to work remotely as needed. Currently, our staff is fully remote.
Family Medical Leave
CSC Corptax offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Generous PTO
CSC Corptax employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 64 hours per year of paid sick leave as well as additional COVID leave, as needed.
Perks & Discounts
Casual Dress
Comfortable employees are happy employees. Our casual environment allows you to express your creativity and style.
Company Outings
CSC Corptax values time with the team and typically has outings on a quarterly basis.
Game Room
Our game room includes ping pong, foosball, shuffleboard, virtual golf, and video games.
Stocked Kitchen
We offer a complimentary, fully stocked coffee and tea station, as well as soft drinks.
Some Meals Provided
Catered lunches, from a variety of local restaurants, are offered throughout the year, along with monthly celebrations for birthdays and work anniversaries.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
We offer employees free on-site garage parking in our Buffalo Grove office and have easy access for commuters in downtown Chicago.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We take part in technology conferences like VS Live!; DevOps Days Chicago; and SQL, Microsoft, and Angular trainings. Our team is also provided Pluralsight and VS licenses and LinkedIn Learning access
Tuition Reimbursement
CSC Corptax encourages ongoing learning and development and will reimburse 100% of the tuition with an annual maximum per employee of $5,250.00 during a calendar year for U.S. employees.
Diversity Program
Lunch and learns
From learning about other teams to celebrating holidays and observances across all cultures, CSC Corptax hosts lunch and learns throughout the year on a variety of topics.
Cross functional training encouraged
Promote from within
Mentorship program
We have a dedicated company mentorship program which includes, resources, training, and support.
Time allotted for learning
Our leaders encourage taking time to grow professionally and learn new skills.
Online course subscriptions available

Additional Perks + Benefits

CSC Corptax offers more than traditional benefits. Our collaborative, fast-paced, and flexible work environment is supported by a Total Rewards package to ensure we bring our best selves to work each day. Benefits include competitive and performance-based compensation, health benefits and wellness programs, the opportunity to advance your skills and grow your career, and a casual and welcoming environment. We genuinely care for each other, making CSC Corptax an incredible place to work.

An Insider's view of CSC Corptax

What’s the vibe like in the office?

The remote and in-office culture's great. We all collaborate. If there's something I need support on or I’m unavailable, I can ask another person to fill in for me. Everybody's really willing to pull together as a team.

Kitty

account manager

How do you collaborate with other teams in the company?

Every department prioritizes open communication. For example, when I needed to learn more about the tax process for partnership returns, I sat down with our experts and received training around specific tax rules. Good communication makes all the difference, and our teams are always helpful and supportive.

Bharti

technology team lead

How does the company support your career growth?

My managers and my team definitely support me in my goals. When I say ‘here’s the project I want to do,’ they are more than happy to give me the time or resources to get that project done. Because at the end of the day, it helps the company, it helps the managers, it helps everybody. That’s something I really like about CSC Corptax.

Halley

technology team lead

How do you make yourself accessible to the rest of the team?

One thing that’s really important to me—and I explain this to my team all the time—is that they are important. So I check in with my team, especially when we're remote, and I try to build relationships with each member. It’s really important to me that my team knows I’m engaged and I understand they have a life outside of CSC Corptax.

Audrey

director, Product Management

What makes someone successful on your team?

You’ll do well here if you take pride in your work, are willing to learn new things, and share the knowledge you have with others—because you’ll quickly see that you don’t get a whole lot done on your own. You need to work as a team here. Being patient with others as you’re transferring knowledge is the best way to move ahead.

Steve

manager, International Content Management Design

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