Technical Specialist
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Job Description (Posting)
Field Service (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B Tech
Skill (Primary)
Tools and Standards-Configuration-Field Service Configuration
More Information on HCL Technologies
HCL Technologies operates in the Information Technology industry. The company is located in New York, NY, Irvine, CA and Sunnyvale, CA. HCL Technologies was founded in 1991. It has 184139 total employees. To see all 9 open jobs at HCL Technologies, click here.
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