Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Emergency Call Handling Support Department provides Tier 3 Technical Support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded by the opportunity to fix issues within the systems that ultimately save lives.
Job Description

Provide advanced technical support of Public Safety software solution in a fast-paced & dynamic environment. Escalation point for complex trouble tickets. Must have knowledge of desktop support, networking fundamentals (LAN, WAN, routing and switching), telephony hardware, troubleshooting software applications and diagnosing complex system architectures. Must be a diligent researcher and learner. Love in-depth troubleshooting and reproducing issues. Create, update, manage, and resolve support tickets. Empower team via knowledge transfer. Regular interfacing with customers via phone and through remote connection. Participation in on-call rotation required.

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Basic Requirements

Associates degree in Computer Science (or related degree) with 3 years IT Support Experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits effective Day 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Candidate Location Eligibility:

Albuquerque, NM

Ann Arbor, MI

Atlanta, GA

Austin, TX

Baltimore, MD

Baton Rouge, LA

Birmingham, AL

Boise, ID

Boston, MA

Buffalo, NY

Charleston, SC

Charlotte, NC

Chicago, IL

Cincinnati, OH

Cleveland, OH

Colorado, CO

Columbus, OH

Dallas-Fort Worth, TX

Dayton, OH

Des Moines, IA

Detroit, MI

Fayetteville-Springdale-Rogers, AR

Greensboro, NC

Hampton Roads, VA

Hartford, CT

Houston, TX

Huntsville, AL

Indianapolis, IN

Jacksonville, FL

Kansas City, MO

Las Vegas, NV

Lexington, KY

Lincoln, NE

Little Rock, AR

Los Angeles, CA

Louisville, KY

Madison, WI

Memphis, TN

Miami, FL

Milwaukee, WI

Minneapolis–Saint Paul, MN

Nashville, TN

New Orleans, LA

New York City, NY

Ogden, UT

Oklahoma City, OK

Omaha, NE

Orlando, FL

Other US Location

Palm Bay-Melbourne-Titusville

Pensacola, FL

Peoria, IL

Philadelphia, PA

Phoenix – Mesa – Scottsdale, AZ

Pittsburgh, PA

Portland, ME

Portland, OR

Providence, RI

Provo, UT

Raleigh-Durham, NC

Reno, NV

Richmond, VA

Rochester, NY

Sacramento, CA

Salt Lake City, UT

San Antonio, TX

San Diego, CA

San Francisco, CA

San Luis Obispo, CA

Santa Cruz, CA

Seattle, WA

Spokane, WA

St. Louis, MO

Tallahassee, FL

Tampa Bay, FL

Tucson, AZ

Tulsa, OK

Washington DC

Wichita, KS

Wilmington, NC

INNOVATION

INNOVATIVE MINDSET

Providing team members the freedom to create

Motorola Solutions provides employees with the freedom to create — individually and as a team. The company believes that the next big idea can come from anyone, anywhere at any time. They put their customers at the heart of every innovation, providing employees with opportunities such as customer ride-alongs, firefighter training and immersion experiences to ignite game-changing ideas that are informed by the real world. And to foster an environment of mentorship, its seasoned innovators regularly meet with newer aspiring inventors, ensuring they never stop challenging the status quo.

The next big idea can come from anyone, anywhere at any time.

CULTURE

OUR CULTURE

An inclusive environment that gives back to the community

Motorola Solutions cultivates teams which believe “our differences make us stronger.” They embrace a people-first philosophy and maintain a culture of caring and inclusiveness, to make sure each employee has a greater say and the chance to make a difference. Their thriving diverse workforce is supported by an open-door policy with executive leadership, special-interest business councils such as for women, minority groups and veterans, and active encouragement to volunteer and give back. In 2021, Motorolans proudly volunteered 65,000 hours around the world.

In 2021, Motorolans proudly volunteered 65,000 hours around the world.

LEADERSHIP

DESIGNING FOR HUMANITY

Work with real-world impact

To the untrained eye, the color that Motorola Solutions chose for its firefighter radios might seem like a style or branding choice. But it’s emblematic of their focus on human-centered design. This specific green is the most easily detectable hue in a smoke-filled room! It’s through Motorola Solutions’ extensive field research and commitment to put humans at the center of design that they uncover the underlying challenges that interfere with customers’ success. As they say, “People can’t always tell what they need, but if you watch them closely enough, they’ll show you.”

It’s through Motorola Solutions’ extensive field research and commitment to put humans at the center of design that they uncover the underlying challenges that interfere with customers’ success.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity