This is a pipeline req. Candidate can be uncleared but will need to successfully undergo a security clearance investigation with polygraph before starting.

• Assists with routine technical support in the management of networks, software, hardware, configurations, and architectures
• Helps troubleshoot system hardware and software issues
• Assist end users on the proper use of hardware and software
• Assists with basic software installations and upgrades to operating systems and layered software packages
• Assists with monitoring and tuning of systems to achieve optimum performance levels
• Aids with ensuring workstation/server data integrity by implementing standard software and hardware solutions
• Helps ensure data/media recoverability by following a schedule of system backups and database archive operations
• Assists with basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
• Helps to ensure that performance and security of computers meet the needs of network users

Successful candidates are expected to have related experience and knowledge/understanding of:

• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Windows 10, Server 2012, Server 2016,
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
• Linux Operating system
• Understanding of ServiceNow, NETS or other ticketing process
• ITIL v3 or higher

The following knowledge/skill set is not required but is a plus:

• Microsoft System Center Configuration Manager
• PowerShell
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Microsoft Exchange
• Telephone/Video support
• Networking

EDUCATION AND EXPERIENCE:

• BA/BS or equivalent experience
• 0+ years of experience
• Position will also require a DOD 8750 Certification such as a Security+