Bright Health
Through powerful relationships with care partners, Bright Health aims to help people live healthier and brighter lives
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System Administrator II at Bright Health (Remote)

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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


SCOPE OF ROLE 

The Systems Administrator 2 is a member of the End User Technology Services team. This role delivers desktop support for employees and network/ infrastructure support for the Westminster, CA office. This role also has shared responsibilities for the organization. They are responsible for deployment, monitoring, maintenance, security, development, upgrades, and support of end user and office hardware (desktops, laptops, handheld devices, printers, drivers, software, email, patches, and operating systems) within our environment. The IT Services team provides IT services and support for all Bright Health employees. You will be a part of the team that is the first line of support for overall success. As a department we have a philosophy of all hands-on-deck. We do not shy away from small tasks that often happen behind the scenes.  

ROLE RESPONSIBILITIES 

The Systems Administrator 2 description is intended to point out major responsibilities within the role, but it is not limited to these items 

Responsibilities

ONSITE SUPPORT

  • Manage day to day support needs within Westminster office
  • Troubleshoot local hardware and network issues and work with team to resolve
  • Assist with technology training and support of users (including but not limited to PC hardware/software, desk phones, and other accessories as applicable)
  • Manage inventory of IT devices within Westminster office for inventory planning and procurement
  • Actively engaged with office administrative staff to ensure IT is meeting service requirements 
  • Image and setup end user systems for new hires and departures
  • Maintain and Assist with Audio & Visual technology (Zoom Rooms and included equipment) for meetings

ADMINISTRATION

  • Administer various functions within Windows 10, MacOS, & Mobile Device management systems, application testing, and OS & application deployment coordination
  • Manage day to day activities and handle escalated tickets with our third-party help desk
  • Assist with maintenance of system processes and support documentation
  • Participate in user access audits
  • Communicate with and train corporate employees on enterprise policies, standards, and best practices (including various End User Technology Services capabilities)
  • Support users within our WVD (Windows Virtual Desktop) environment
  • Assist in the execution of IT planned initiatives including hitting deadlines and achieving goals or projects as assigned (e.g. Tech Refresh and Upgrade initiatives)

SUPERVISORY RESPONSIBILITIES 

This position does not have supervisory responsibilities.  

  

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE 

  • Bachelors or Associates degree (Ideally in Technology or Security), or equivalent work experience
  • Five (5 )years’+ experience working with and providing technical support to End Users
  • Technical expertise with Windows and Mac operating systems
  • Working knowledge of the following platforms preferred: Microsoft Office Suite, Office 365, Zoom Rooms, Cisco Meraki, and Remote Desktop applications.
  • Demonstrated ability to take ownership and manage technical projects within a team environment to assist with advancing the greater End User Technology Team goals  

PROFESSIONAL COMPETENCIES

•     A can-do, positive attitude 

  • Ability to learn new technologies and applications on your own  
  • Skills in critical thinking, problem-solving, and the analysis, interpretation, and evaluation of complex information
  • Outstanding communication skills as well as proficiency in interpreting results and formulating recommendations/action plans

  

LICENSURES AND CERTIFICATIONS 

  • No licensures or certifications are required for this role. 

WORK ENVIRONMENT 

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required. Ability to lift at least 50 pounds. 

EEO/AFFIRMATIVE ACTION STATEMENT 

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

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What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 2 different health insurance plans, all through BlueCross Blue Shield (HDP & PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 4% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks. Last Wednesday of every month is reserved for WellBeing Wednesday where we don't schedule any meeting that day so our employees can focus on deep work or learning something new.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We match 100% on the first 2% and 50% on the next 4%, in other words, if you put in 6% we will add an additional 4%.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

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