The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Orlando, FL

Supervisor, Residential Telesales at Spectrum (Orlando, FL)

Sorry, this job was removed at 2:08 a.m. (CST) on Tuesday, April 18, 2023
Find out who's hiring in Orlando, FL.
See all Operations jobs in Orlando, FL
By clicking Apply Now you agree to share your profile information with the hiring company.
The Telesales, Residential Supervisor will oversee an Outbound sales team of telesales representatives dedicated to servicing Charter's existing Residential customers and new business acquisition prospects. A successful Telesales Supervisor will be able to effectively lead their team to regularly exceed the sales quota objectives, assigned to the sales team and build/maintain a strong customer experience. A successful candidate will achieve all desired objectives through continuous operational enhancement, attentiveness to their team that drives performance and processes adherence, and collaboration with other teams.
Primary duties include effectively managing sales efforts for adding new customer acquisitions, bundling company products, and adding additional primary service units (PSUs) to existing Spectrum Residential Customers. The Telesales Supervisor is responsible for the coaching and development of Telesales Representatives and maintaining all aspects of the outbound telemarketing operating structure, specifically leading their team towards achieving sales quotas and increasing base customer Primary Service Units (PSUs).
Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield.
Actively and consistently support efforts to simplify and enhance the customer experience.
Coach, train, and lead your team of Telesales representatives to increase productivity and maintain sales goals. Set goals and objectives for the assigned to Telesales Representatives. Identify and implement ways to increase productivity and performance for the Telesales representatives.
Ensure Telesales Representatives are sufficiently trained in the necessary functions and products in order to guarantee all work is completed accurately and in a timely manner
Work with management to track and improve representative and lead performance as it pertains to sales quotas, and retention of the assigned base of customers
Responsible for motivating the assigned Telesales Reps to be accountable for exceeding individual and team sell-in, adherence, quality, and customer service established goals
Design and implement department programs to motivate and recognize employees on a daily basis.
Support recruitment and training efforts to develop and retain a strong sales force.
Effectively manage day to day attendance tracking, policy adherence, escalation resolution, and performance issues.
Effectively utilize operational processes, data, reports, and programs to maximize department, campaign, and individual results.
Ensure competence and continuity of qualified team representatives by aiding in optimum selection, training, development, appraisal, and motivation techniques and tools.
Generate sustained incremental sales through problem identification and increasing sales representative development.
Oversee the implementation of new products, campaigns, and technologies.
Exercise multi-tasking skills when volume and workload exceeds expectations.
Interface with other departments through written and verbal communication to identify and implement process improvements.
Serve as back up for the Outbound Dialer and become subject matter expert as its use for a CRM to help close performance gaps
Handle escalations as required within a 24 hour SLA and sooner if required by management
Perform other duties as required.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to lead, unite and motivate the team, providing the best solutions for Spectrum Business customers.
Knowledge of commercial Internet, video and data and telephone products and services
Adaptable to flexible schedules based on business needs
Required Education
Bachelor's degree in Marketing, Business, related field or equivalent experience.
Required Related Work Experience and Number of Years
Sales and Customer Service experience in a MSO or Telecommunications Industry - 2+
Management Experience - 2+
Experience with customer interaction in a business-to-business environment.
Experience with processes in a sales and customer service environment including call center, dispatch, field, and back office.
Preferred Skills/Abilities and Knowledge
Familiarity with ICOMS, Salesforce or other call tracking software is a plus STM401 335290 335290BR
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.

More Jobs at Spectrum

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SpectrumFind similar jobs like this