Supervisor, Fulfillment at Thrive Market

| Batesville, IN
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ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting NEW employment opportunity in Batesville, Indiana. Come experience all that we offer and Thrive along with us!

We currently have an opening for a Fulfillment Supervisor to join our amazing team where you'll be on the front lines contributing to awesome member experiences! That same experience applies to co-workers, the community and our vendors.

SNAPSHOT...
Reporting to a Senior Operations Manager, the Fulfillment Supervisor is responsible for leading high service level operations within an assigned shift (AM/PM). You will be expected to build positive “Thriver” relations, promote strong leadership skills as well as ensure that performance objectives are met consistently within a safe and efficient working environment.

WHAT YOU'LL DO...

  • Supervise day-to-day activities with responsibility for the overall safety, quality, performance, team work and member experience of either Inbound or Outbound FC Operations;
  • Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;
  • Understand safety procedures, ensure safe working practices and document accidents/incidents timely;
  • Prioritize appropriately meeting deadlines;
  • Exhibit professional behavior while coping well with ambiguity and change;
  • Drive results and approach obstacles proactively;
  • Ensure company policies are communicated and enforced consistently;
  • Source and nurture ideas rolling them into the creation of improvement plans;
  • Take proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization;
  • Work closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives;
  • Track production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;
  • Assist with the establishment of long-term operational strategic plans;
  • Mentor, provide training and development to optimize performance, create organizational depth and individual growth;
  • Recognize top performance, coach and progressive discipline for poor performance;
  • Propose and implement improvements in equipment and processing methods;
  • Conduct timecard review daily and weekly to ensure pay accuracy;
  • Perform other duties with flexibility as assigned, rotate to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.

WHO YOU ARE...

  • Honest with highest integrity;
  • Dedicated to quality and high standards;
  • Supportive of values following policies and procedures;
  • Positive, ambitious, energetic, hardworking with a strong work ethic;
  • A team player valuing co-worker's opinions treating everyone with courtesy and respect;
  • Able to communicate effectively and take direction;
  • Dependable, responsible, reliable and mature;
  • Exceptional listener who is well organized and has an eye for detail;
  • Able to work in a team environment, provide honest and direct feedback;
  • Able to handle ambiguity, changing priorities and use good judgment in stressful situations;
  • Experienced with performance metrics;
  • Analytical with problem solver abilities;
  • Self-motivated, structured, accurate, result driven, ready to improve and open to change;
  • Proven history of illustrating a dedication to meeting requirements of internal and external customers, responding to all requests promptly, thoroughly and timely;
  • Ability to multi-task, handling multiple issues;
  • Experienced in MS Office, other operating systems, warehousing systems and applications such as Warehouse Management Systems (Highjump);
  • Able to work in a fulfillment center environment that may be noisy, walking and standing for long periods of time, lifting up to 50 pounds, bending and using mechanical equipment as part of production activities;
  • Flexible to work a variety of hours as the business demands, including overnight, weekends and holidays.

WHAT YOU'VE ACCOMPLISHED...

  • Bachelor’s degree;
  • 3-5 years minimum proven leadership/supervisory experience in developing teams of 20+ within in a FC/DC or manufacturing environment;
  • Verbal and written communication that is clear, concise and polished;
  • Proven ability to lead process improvements through the lean process or Kaizen as well as provide solutions when problem solving. 

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or an accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

© Thrive Market 2021 All rights reserved.

#LI-DNI

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • BashLanguages
    • ReactLibraries
    • NumPyLibraries
    • AirflowLibraries
    • KafkaLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • NoSQLDatabases

An Insider's view of Thrive Market

How would you describe the company’s work-life balance?

Thrive Market is a company that values family first. Leadership has supported me as I navigated the challenges of being a first time mom (during a pandemic!) with kindness and empathy, while offering me a flexible schedule and while still giving me opportunities for growth.

Erin

Senior Director of Growth Marketing

What's the biggest problem your team is solving?

The biggest problem our team is trying to solve is how to become the number one brand users turn to for easy and affordable online groceries. Our team puts user experience at the forefront to ensure that the user has an enjoyable and cohesive experience across the board, from their browser all the way to their mobile app.

Krisha

Lead Software Engineer

How does the company support your career growth?

I first started in Member Services. Now, I am responsible for providing a testing infrastructure that provides our users the highest quality of shopping experience. I take what I learned from my direct interaction with members, and now have the ability to add that to code that reflects that interaction. 6 years later, I'm still Thriving!

Marcus

QA Engineer

How do your team's ideas influence the company's direction?

The Merchandising team is always looking for better ways to serve our members. We build out category strategies that include sourcing new products to meet member's diet & lifestyle needs, looking for more sustainable packaging formats or creating innovative Thrive Market Brand items.

Christine

Senior Director of Merchandising

How do you collaborate with other teams in the company?

We really make an effort to foster cohesion between team members and make the effort to understand the long-term goals and strategies with our partnered departments. We achieve this by emphasizing trust, respect, honesty and open-mindedness in our day-to-day communications and interactions. It helps that we're all driven by our mission!

David

VP of Finance

What are Thrive Market Perks + Benefits

Thrive Market Benefits Overview

We Offer:

Competitive salary (DOE) + equity
Unlimited vacation time
Free Thrive membership & 20% off our private label line of products
Medical, dental and vision plans to choose from
401k program
Catered lunches in the office or remote lunch stipend
The Office is stocked kitchen and fridges with Thrive-type foods
We are a Dog-Friendly Office
Optional Yoga, meditation and other weekly events for mindfulness
Coverage for Life Coaching & Therapy Sessions on Modern Heath, our holistic mental health and well-being platform for mental & professional support
Learning & Development Training programs through Udemy
Casual atmosphere and great people to work with

Culture
Volunteer in local community
Giving back to our members and our local community is a huge part of our mission. Our very own mission task force hosts many employee driven events throughout the year.
Partners with Nonprofits
in 2019, Thrive deployed over $850,000 raised from our membership community toward initiatives such as clean water to villages in Africa, snacks to children separated from families at the border, etc.
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Thrive Market's team fitness initiatives include In-office yoga.
Mental Health Benefits
We have partnered with Modern Health to provide life coaching & therapy sessions for our employees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker after 12 months of employment.
Flexible Work Schedule
Thrive Market provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide lunch daily for our entire onsite staff
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Thrive Market offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Thrive Market hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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